At a Glance
- Tasks: Support a critical application for social housing services and solve complex technical issues.
- Company: Join the Department of Communities and Justice, a top public sector employer.
- Benefits: Enjoy competitive pay, flexible work, and training opportunities.
- Other info: Collaborative team environment focused on inclusion and diversity.
- Why this job: Make a real difference in communities while working with innovative technology.
- Qualifications: Experience in technical support for social housing or CRM systems is essential.
Location: Parramatta
Employment type: Ongoing Full-time (35 hours per week)
Grade: Clerk Grade 9/10
Salary: $133,348 - $146,945 per annum plus employer contribution to superannuation and annual leave loading
Your role
Join the Information and Digital Services (IDS) branch and play a key role in supporting the HOMES application, a critical system used by Homes NSW to deliver social housing services across NSW.
Working within the Applications and Platforms team, you will provide specialist application support and collaborate closely with business stakeholders, vendors and technical teams to ensure the ongoing reliability, performance and improvement of a business-critical system.
What you’ll do
- Provide third-level application support for the HOMES application and contribute to the delivery of reliable, high-quality support services.
- Provide technical support and analysis for complex incidents and service requests.
- Investigate and resolve application, configuration, data and integration issues.
- Partner with business users, support teams and vendors to deliver effective solutions.
- Support software testing activities, including test execution and documentation.
- Contribute to system maintenance, upgrades and continuous improvement initiatives.
- Communicate effectively with users and stakeholders to ensure timely issue resolution.
- Work collaboratively across multiple teams to support a complex application environment with interconnected systems.
What we’re looking for
We're looking for a collaborative and customer-focused application support professional who enjoys working with others to solve complex problems and deliver positive outcomes for users. You will have:
- Experience providing technical support and request analysis for enterprise-level social housing management or Customer Relationship Management (CRM) systems.
- Experience with HOMES (NEC Housing) is highly regarded; experience with similar social housing or tenancy management platforms will also be considered.
- Strong analytical and troubleshooting skills, with the ability to investigate application, data and integration issues.
- Experience working in complex environments with multiple interconnected systems.
- A proven ability to build strong working relationships and collaborate effectively with business users, technical teams and external vendors.
- Strong communication skills, with the ability to engage stakeholders at all levels.
- Knowledge of relational databases and integration technologies, including SOAP/XML and REST/JSON.
- Experience with ServiceNow or similar IT Service Management (ITSM) tools.
- Experience in software testing, including test execution and documentation, is desirable.
Why join us?
Join a supportive and collaborative team where partnership and knowledge sharing are central to success. You'll work closely with business and technology professionals across DCJ, helping deliver a critical application that supports essential social housing services and improves outcomes for communities across NSW.
What We Offer
- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Thank you for your interest in this role. We look forward to receiving your application.
Senior System Administrator in Liverpool employer: NSW Department of Communities and Justice
The Department of Communities and Justice (DCJ) is an exceptional employer, particularly for Aboriginal Child Protection Caseworkers in South Western Sydney, offering a meaningful career dedicated to supporting families and communities. With a strong focus on cultural connection, employee wellbeing, and professional development, DCJ fosters a collaborative work environment where your contributions can lead to real change. Enjoy competitive pay, flexible working conditions, and the opportunity to make a lasting impact in the lives of children and families.
Contact Details:
NSW Department of Communities and Justice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior System Administrator in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NSW Department of Communities and Justice values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to NSW Department of Communities and Justice
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We think you need these skills to ace Senior System Administrator in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NSW Department of Communities and Justice.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NSW Department of Communities and Justice. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at NSW Department of Communities and Justice
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
