At a Glance
- Tasks: Support vulnerable people by providing housing assistance and coordinating maintenance requests.
- Company: Join Homes NSW, a leading public sector employer making a real difference.
- Benefits: Competitive salary, health programs, training opportunities, and a flexible work environment.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 29723 - 36329 £ per year.
Location – Liverpool
Employment type – Talent Pool creation for future ongoing and temporary positions valid for up to 18 months.
Salary – Grade 2/4 $82,533.00 to $95,482.00 pa plus superannuation, leave loading and many other benefits!
Your role
Homes NSW is seeking customer-focused, empathetic and solutions-driven professionals to join our Housing Response Centre. We are recruiting for two distinct but complementary roles within our Housing Services and Maintenance teams. Both roles play a critical part in supporting vulnerable people across NSW by delivering housing, maintenance and support services that improve lives and strengthen communities.
What you’ll do
- Contact Centre Operator (Housing Services): Support clients seeking housing assistance and information by responding to enquiries, assessing needs, providing advice and coordinating access to housing products and services. You will help clients navigate available supports while ensuring timely and accurate service delivery.
- Response Centre Operator (Maintenance): Coordinate and manage maintenance requests for Homes NSW tenants by triaging enquiries, creating work orders, tracking repairs and ensuring maintenance outcomes are delivered efficiently and effectively.
Across both roles, you will:
- Respond to a high volume of phone and online enquiries from clients, stakeholders and members of the public.
- Assess customer needs and provide accurate advice, information and solutions.
- Coordinate actions, referrals, requests and service outcomes to support clients effectively.
- Undertake outbound calls for follow-up activities, wellbeing checks or maintenance coordination.
- Maintain accurate records across multiple systems and databases.
- Work collaboratively with internal teams, service providers and government stakeholders.
- Contribute to continuous improvement and service excellence initiatives.
What we’re looking for
We're looking for people who are passionate about helping customers and creating positive outcomes.
You will bring:
- Strong customer service and communication skills.
- The ability to build rapport and handle sensitive conversations with empathy and professionalism.
- Excellent problem-solving and decision-making capabilities.
- Strong administrative and computer skills, including the ability to navigate multiple systems.
- Resilience and adaptability in a fast-paced environment.
- A commitment to teamwork, diversity, inclusion and continuous improvement.
Additional Requirements for the Response Centre Operator Role
Experience and/or exposure to building, construction, maintenance or property services is highly regarded. Relevant qualifications or practical experience within these fields may be required.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
- A challenging and rewarding career
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages). Applications close Sunday 6th September at 11:59pm AEST.
Got a question? We are hosting an information session to help you learn more about the role on Wednesday 26th August at 6:00pm.
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager for Maintenance Response Centre contact Chloe Iskafi on 02 7241 1017 or via email at HCC-Recruitment@homes.nsw.gov.au or for Housing Response Centre Kathyrn Sullivan on 0436 659 265 or via email at HCC-Recruitment@homes.nsw.gov.au.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rania El Boustani on (02) 9354 1626 or via email at Rania.ElBoustani2@dcj.nsw.gov.au.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Thank you for your interest in this role. We look forward to receiving your application.
Housing Response Centre Operators - Housing Response Centre - Homes NSW in Liverpool employer: NSW Department of Communities and Justice
The Department of Communities and Justice (DCJ) is an exceptional employer, particularly for Aboriginal Child Protection Caseworkers in South Western Sydney, offering a meaningful career dedicated to supporting families and communities. With a strong focus on cultural connection, employee wellbeing, and professional development, DCJ fosters a collaborative work environment where your contributions can lead to real change. Enjoy competitive pay, flexible working conditions, and the opportunity to make a lasting impact in the lives of children and families.
Contact Details:
NSW Department of Communities and Justice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Response Centre Operators - Housing Response Centre - Homes NSW in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NSW Department of Communities and Justice.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NSW Department of Communities and Justice. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Response Centre Operators - Housing Response Centre - Homes NSW in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NSW Department of Communities and Justice.
How to prepare for a job interview at NSW Department of Communities and Justice
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NSW Department of Communities and Justice's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NSW Department of Communities and Justice offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
