At a Glance
- Tasks: Provide top-notch customer service and administrative support in a community-focused environment.
- Company: Join the Department of Communities and Justice, a leading public sector employer.
- Benefits: Enjoy flexible work hours, competitive pay, and professional development opportunities.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real difference in your community while building valuable skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 84799 - 84799 £ per year.
The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC. As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality customer service to our clients both in person and over the phone. You will have a strong customer service background, attention to detail and a high level of organisational skills.
The Customer Service Officer (CSO) is responsible for the following:
- Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
- Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
- Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
- Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What we’re looking for:
- Customer service experience both in person and over the phone.
- Ability to organise work and prioritise workload in a busy work environment.
- A positive attitude and ability to work independently and collaboratively.
- Proficient in Word, Outlook and Excel.
Appointments are subject to reference checks and the following pre-employment checks:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer:
- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Click apply, attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 2 pages) addressing the 2 target questions below also explaining your interest in this role, including your motivation to work in Customer Service:
- Tell us about a time you have provided high quality customer service to clients on the telephone or in person.
- Please give an example of your experience managing multiple administrative tasks with competing deadlines. How do you prioritise your tasks?
Applications close - 11:59pm, Sunday, 9 August 2026.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Customer Service Officer in Liverpool employer: NSW Department of Communities and Justice
The Department of Communities and Justice (DCJ) is an exceptional employer, particularly for Aboriginal Child Protection Caseworkers in South Western Sydney, offering a meaningful career dedicated to supporting families and communities. With a strong focus on cultural connection, employee wellbeing, and professional development, DCJ fosters a collaborative work environment where your contributions can lead to real change. Enjoy competitive pay, flexible working conditions, and the opportunity to make a lasting impact in the lives of children and families.
Contact Details:
NSW Department of Communities and Justice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NSW Department of Communities and Justice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NSW Department of Communities and Justice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NSW Department of Communities and Justice:Your cover letter is your chance to shine! Tell us why you want to work at NSW Department of Communities and Justice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NSW Department of Communities and Justice!
How to prepare for a job interview at NSW Department of Communities and Justice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
