At a Glance
- Tasks: Drive customer success and account growth in a dynamic AI SaaS environment.
- Company: Leading AI & Data Technology Services business with a focus on enterprise transformation.
- Benefits: Up to £70,000 salary, £30,000 bonus, hybrid work, and comprehensive benefits.
- Other info: Exciting opportunity for growth in a fast-paced, commercially driven environment.
- Why this job: Be a key player in scaling customer value and driving measurable outcomes.
- Qualifications: 3+ years in Customer Success, fluent in German, and strong understanding of AI/data.
The predicted salary is between 70000 - 70000 £ per year.
This is a high-impact, German speaking, Customer Success Manager opportunity to join a leading AI & Data Technology Services business, partnering with enterprise organisations to drive adoption, capability building, and measurable business outcomes.
This is not a traditional Customer Success role. This is a commercially driven, growth-focused CSM position, with clear ownership of account expansion, upsell, and retention (NRR/GRR).
The Customer Success Manager is a German speaking, hybrid working role, based in London, UK.
As a Customer Success Manager, you will own and grow a portfolio of strategic enterprise customers, managing the full lifecycle from onboarding through to renewal and expansion. The Customer Success Manager will engage directly with senior stakeholders including Data, AI, and L&D leaders, positioning the business as a critical enabler of organisational capability and transformation. You will be responsible for driving adoption, demonstrating ROI, and identifying growth opportunities across accounts as Customer Success Manager. You will act as a strategic advisor to customers, as well as working closely with sales, product, and engineering teams to influence roadmap, solve complex challenges, and deliver value at scale.
The ideal Customer Success Manager will bring strong commercial acumen, technical credibility in Data/AI environments, and a proven ability to drive measurable outcomes and expansion within enterprise SaaS or platform businesses.
Key Skills as Customer Success Manager:- 3+ years experience in Customer Success and/or Account Management within SaaS/PaaS, owning NRR/GRR and driving upsell.
- Fluent in German language.
- Strong understanding of AI, data, and analytics, with experience engaging Data, AI, and/or L&D leaders.
- Proven ability to articulate and sell ROI, linking product usage to measurable business outcomes.
- Experience navigating enterprise environments, including procurement, legal, and infosec processes.
- Track record of collaborating with Product and Engineering, influencing solutions and roadmap.
- Commercially driven, with strong stakeholder management, C-level communication, and ability to think on your feet.
This is an exceptional opportunity for a Customer Success Manager who thrives in commercial, fast-growth environments, enjoys working at the intersection of AI, data, and enterprise transformation, and wants to play a key role in scaling customer value and revenue growth.
*This role requires a commercially focused, German speaking, Customer Success professional, not a purely support-driven CSM. You must demonstrate experience in account growth, ROI-led engagement, and working within AI/data or technically complex environments.
Experience engaging with technical stakeholders and navigating enterprise-level procurement and infosec processes, for example, is essential. You must also be willing to travel occasionally and collaborate on-site as needed.
Customer Success Manager - German Speaking, AI SaaS, London (Hybrid) in Slough employer: NST Recruitment Ltd
Join a dynamic and innovative AI & Data Technology Services company in London, where as a Customer Success Manager, you will thrive in a hybrid work environment that fosters collaboration and growth. With a strong focus on employee development, competitive compensation, and a culture that values strategic thinking and commercial acumen, this role offers the unique opportunity to engage with senior stakeholders and drive meaningful business outcomes in a fast-paced, enterprise setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - German Speaking, AI SaaS, London (Hybrid) in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NST Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NST Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - German Speaking, AI SaaS, London (Hybrid) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NST Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at NST Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NST Recruitment Ltd!
How to prepare for a job interview at NST Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
