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- Tasks: Provide 2nd line support in a dynamic M365 and Windows environment.
- Company: Join a leading tech company with exciting projects and career growth.
- Benefits: Enjoy a competitive package including car allowance, phone, and bonuses.
- Why this job: Make an impact while working hybrid and engaging with diverse teams.
- Qualifications: Experience in M365, Windows, and excellent communication skills required.
- Other info: Must have a driving license and vehicle for on-site work in Manchester.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity to join a leading tech company as a Support Engineer. The role is Hybrid, requiring 3 days a week in various offices around the Manchester area and 2 days working from home. A driving license and car are essential due to the nature of some locations. The Support Engineer role comes with a car allowance, but you will need your own vehicle from the start.
As a Support Engineer, you will be working in Windows and MS365 environments with in-depth knowledge of Windows 11, 10, and 7, as well as Microsoft Office 365 being essential. Experience with Active Directory and familiarity with laptops and mobile devices are also essential, along with some exposure to Azure. Skills in Windows Server and Imaging are required, and issues/tickets you will cover can include printers, networking, tablets, backup, and recovery.
Experience with firewalls, security, migrations, SCCM, or SQL Server are desirable but not essential. The Support Engineer will engage with 3rd party and internal stakeholders, so experience providing support both in person and remotely, along with excellent communication skills, are essential. Solid experience working through a high volume of tickets/support requests is also necessary.
Essential skills:
- Proven commercial track record providing 2nd Line support in M365 Windows environment
- Commutable to the Manchester area
- Driving license and car
- Extensive knowledge of Windows (7, 10, 11)
- Office 365
- Backup & recovery
- Active Directory
- Azure
- Imaging
- Server
- Desktop
- Networking
- Excellent client-facing skills
Desirable skills:
- Microsoft certifications
- SCCM
- Migrations
This is an exceptional opportunity to work with a leading company, exciting projects, career progression, and a great package on offer (including company car allowance, phone, bonus).
Key skills: Support Engineer - M365, O365, Windows, Network, Field, 2nd Line, Printers, Azure, Active Directory, SAN, SQL, Hybrid (Manchester area)
Important: Please ensure your location is clear on your CV/application, as the role requires 3 days per week on site in the Manchester area. Applications without location may be rejected. Please do not call the switchboard to discuss applications; due to high volume, we cannot discuss individual applications. One of our Consultants will contact you if your application is suitable.
Support Engineer - M365, Windows, O365, Hybrid (Manchester area) employer: NST Recruitment Ltd
Contact Detail:
NST Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - M365, Windows, O365, Hybrid (Manchester area)
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to M365 and Windows. You never know who you might bump into that could help you land that Support Engineer role.
✨Tip Number 2
Get your hands dirty with practical experience. Set up a home lab to play around with Windows Server, Azure, and Active Directory. This will not only boost your skills but also give you some solid talking points in interviews.
✨Tip Number 3
When you get an interview, research the company and prepare to discuss how your experience aligns with their needs. Be ready to share specific examples of how you've tackled support tickets in the past.
✨Tip Number 4
Apply through our website for the best chance at landing the job. Make sure your location is clear on your application, as it’s crucial for this hybrid role in the Manchester area!
We think you need these skills to ace Support Engineer - M365, Windows, O365, Hybrid (Manchester area)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with M365, Windows, and Active Directory in your application. We want to see how your skills match up with what we're looking for, so don’t hold back!
Location Matters: Since this role requires you to be in the Manchester area three days a week, be sure to clearly state your location on your CV. We need to know you can easily commute to our offices!
Tailor Your CV: Customise your CV to reflect the key skills mentioned in the job description. Use similar language to what we’ve used, as it shows you understand the role and are genuinely interested.
Apply Through Our Website: For the best chance of getting noticed, make sure you apply through our website. It streamlines the process for us and helps ensure your application gets into the right hands!
How to prepare for a job interview at NST Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Windows 10, 11, and O365. Be ready to discuss your experience with Active Directory, Azure, and any troubleshooting you've done in these areas. The more specific examples you can provide, the better!
✨Show Off Your Communication Skills
Since you'll be engaging with both internal and external stakeholders, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone who isn't tech-savvy. Clear communication is key!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios, like dealing with high volumes of tickets or resolving printer issues. Think through your past experiences and be ready to share how you approached similar challenges.
✨Highlight Your Client-Facing Experience
Since this role requires excellent client-facing skills, prepare to discuss times when you've successfully supported users, whether in person or remotely. Share stories that showcase your ability to remain calm under pressure and provide top-notch service.