At a Glance
- Tasks: Drive customer success and account growth in a dynamic AI SaaS environment.
- Company: Leading AI & Data Technology Services business with a focus on enterprise transformation.
- Benefits: Up to £70,000 salary, £30,000 bonus, hybrid work, and comprehensive benefits.
- Other info: Fast-paced, commercial role with opportunities for travel and on-site collaboration.
- Why this job: Be a key player in scaling customer value and driving measurable outcomes.
- Qualifications: 3+ years in Customer Success, fluent in German, and strong understanding of AI/data.
The predicted salary is between 70000 - 100000 £ per year.
This is a high-impact, German speaking, Customer Success Manager opportunity to join a leading AI & Data Technology Services business, partnering with enterprise organisations to drive adoption, capability building, and measurable business outcomes.
This is not a traditional Customer Success role. This is a commercially driven, growth-focused CSM position, with clear ownership of account expansion, upsell, and retention (NRR/GRR).
The Customer Success Manager is a German speaking, hybrid working role, based in London, UK. As a Customer Success Manager, you will own and grow a portfolio of strategic enterprise customers, managing the full lifecycle from onboarding through to renewal and expansion.
The Customer Success Manager will engage directly with senior stakeholders including Data, AI, and L&D leaders, positioning the business as a critical enabler of organisational capability and transformation. You will be responsible for driving adoption, demonstrating ROI, and identifying growth opportunities across accounts.
You will act as a strategic advisor to customers, as well as working closely with sales, product, and engineering teams to influence roadmap, solve complex challenges, and deliver value at scale.
The ideal Customer Success Manager will bring strong commercial acumen, technical credibility in Data/AI environments, and a proven ability to drive measurable outcomes and expansion within enterprise SaaS or platform businesses.
Key Skills:- 3+ years experience in Customer Success and/or Account Management within SaaS/PaaS, owning NRR/GRR and driving upsell.
- Fluent in German language.
- Strong understanding of AI, data, and analytics, with experience engaging Data, AI, and/or L&D leaders.
- Proven ability to articulate and sell ROI, linking product usage to measurable business outcomes.
- Experience navigating enterprise environments, including procurement, legal, and infosec processes.
- Track record of collaborating with Product and Engineering, influencing solutions and roadmap.
- Commercially driven, with strong stakeholder management, C-level communication, and ability to think on your feet.
This is an exceptional opportunity for a Customer Success Manager who thrives in commercial, fast-growth environments, enjoys working at the intersection of AI, data, and enterprise transformation, and wants to play a key role in scaling customer value and revenue growth.
*This role requires a commercially focused, German speaking, Customer Success professional, not a purely support-driven CSM. You must demonstrate experience in account growth, ROI-led engagement, and working within AI/data or technically complex environments.
Experience engaging with technical stakeholders and navigating enterprise-level procurement and infosec processes, for example, is essential. You must also be willing to travel occasionally and collaborate on-site as needed.*
Customer Success Manager - German Speaking, AI SaaS, London (Hybrid) employer: NST Recruitment Ltd
Join a dynamic and innovative AI & Data Technology Services company in London, where your role as a Customer Success Manager will not only drive account growth but also foster meaningful relationships with enterprise clients. With a strong emphasis on employee development, a collaborative work culture, and competitive benefits including a substantial bonus structure, this hybrid position offers the perfect environment for professionals eager to make a significant impact in the fast-paced world of SaaS. Embrace the opportunity to work at the forefront of technology while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - German Speaking, AI SaaS, London (Hybrid)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've driven account growth or improved customer success in previous roles. Make it clear that you understand the commercial side of things.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Leverage our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying through us means you’ll be in the loop for any new opportunities that pop up. Let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager - German Speaking, AI SaaS, London (Hybrid)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in Customer Success and account management, especially within SaaS/PaaS. We want to see how you've driven NRR/GRR and upsell opportunities in your previous roles.
Speak Our Language:Since this role requires fluency in German, don’t forget to showcase your language skills! Whether it’s in your cover letter or CV, let us know how you’ve used your German skills in a professional setting.
Demonstrate Your Commercial Acumen:We’re looking for someone who can articulate ROI and link product usage to business outcomes. Use specific examples from your past experiences to show us how you’ve done this successfully.
Tailor Your Application:Take the time to tailor your application to our job description. Highlight your understanding of AI and data, and how you’ve engaged with senior stakeholders in the past. Apply through our website to make sure we see your application!
How to prepare for a job interview at NST Recruitment Ltd
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your understanding of NRR and GRR. Be prepared to discuss specific metrics from your previous roles that showcase your ability to drive account growth and upsell opportunities.
✨Speak the Language of AI and Data
Since this role involves engaging with Data and AI leaders, brush up on relevant terminology and concepts. Show that you can articulate how your experience aligns with their needs and how you can help them achieve measurable outcomes.
✨Showcase Your Commercial Acumen
This isn't just about support; it's about driving growth. Prepare examples of how you've influenced product roadmaps or collaborated with sales and engineering teams to deliver value. Highlight your strategic thinking and problem-solving skills.
✨Engage with Stakeholders
You'll be interacting with senior stakeholders, so practice your communication skills. Be ready to discuss how you've successfully navigated enterprise environments and built relationships with C-level executives in the past.
