At a Glance
- Tasks: Lead IT operations and manage a dynamic support team in a hybrid work environment.
- Company: Join a leading tech organisation based in London with exciting projects.
- Benefits: Competitive salary, great package, and flexible working arrangements.
- Other info: Opportunity for career progression in a fast-paced tech environment.
- Why this job: Make an impact in IT service delivery while advancing your career.
- Qualifications: Experience in ITIL, M365, Cloud, and strong team management skills required.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Service Delivery Manager – IT, M365, Cloud, ServiceNow, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)
This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.
The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the rime you will work remotely.
The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.
Key skills as Service Delivery Manager
- Proven commercial track record as a Service Delivery Manager in complex IT environments
- Infrastructure
- M365
- ServiceNow
- ITIL
- Team & vendor management
- SLAs, KPIs, RFI, OLAs etc
- CyberSec
- Compliance /Data protection
- SharePoint
- Cloud (Azure & AWS)
Desirable skills as Service Delivery Manager
- Certifications (ITIL, Prince2, MS etc)
- ITILv4
- Hands on technical background
This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.
Key Skills: Service Delivery Manager – IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)
*PLEASE READ BEFORE APPLYING*
Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice)to start - location is a factor, applications without location may be rejected
*PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.
Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package employer: NST Recruitment Limited
Join a leading tech organisation in London as a Service Delivery Manager, where you will enjoy a dynamic work culture that fosters innovation and collaboration. With a competitive salary package and the flexibility of a hybrid working model, you will have ample opportunities for professional growth while managing exciting projects in a supportive environment. The company prioritises employee development and offers a vibrant office atmosphere, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NST Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NST Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NST Recruitment Limited!
✨Direct Apply to NST Recruitment Limited
Let's not forget to apply directly through the NST Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NST Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NST Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NST Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
