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For Companies At a Glance
- Tasks: Lead IT operations and manage a dynamic support team in a hybrid work environment.
- Company: Join a leading tech organisation based in London with exciting projects.
- Benefits: Competitive salary, great package, and flexible working arrangements.
- Why this job: Make an impact in IT service delivery while advancing your career.
- Qualifications: Experience in ITIL, M365, Cloud, and strong team management skills required.
- Other info: Opportunity for career progression in a fast-paced tech environment.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Service Delivery Manager – IT, M365, Cloud, ServiceNow, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)
This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.
The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the rime you will work remotely.
The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.
Key skills as Service Delivery Manager
- Proven commercial track record as a Service Delivery Manager in complex IT environments
- Infrastructure
- M365
- ServiceNow
- ITIL
- Team & vendor management
- SLAs, KPIs, RFI, OLAs etc
- CyberSec
- Compliance /Data protection
- SharePoint
- Cloud (Azure & AWS)
Desirable skills as Service Delivery Manager
- Certifications (ITIL, Prince2, MS etc)
- ITILv4
- Hands on technical background
This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.
Key Skills: Service Delivery Manager – IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)
*PLEASE READ BEFORE APPLYING*
Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice)to start – location is a factor, applications without location may be rejected
*PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.
Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package employer: NST Recruitment Limited
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT or have experience with Service Delivery Management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs, KPIs, and ITIL practices. We want you to be able to discuss your experience confidently and show how you can manage teams and vendors effectively.
✨Tip Number 3
Showcase your technical skills! Make sure you can talk about your hands-on experience with M365, Cloud (Azure & AWS), and ServiceNow. We love candidates who can bridge the gap between tech and management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about landing this Service Delivery Manager role with us.
We think you need these skills to ace Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with SLAs, KPIs, and ITIL in your application. We want to see how you've managed these in past roles, so don’t hold back!
Tailor Your CV: Customise your CV to match the job description. Use keywords from the listing, especially around M365, Cloud, and ServiceNow. This helps us see that you’re a perfect fit for the role.
Location Matters: Don’t forget to clearly state your location on your CV. Since this role requires 4 days a week in London, we need to know you’re nearby and ready to jump in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at NST Recruitment Limited
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specifics of SLAs, KPIs, and OLAs. Be ready to discuss how you've created and managed these in previous roles. This shows you understand the metrics that matter in service delivery.
✨Showcase Your Technical Skills
Brush up on your knowledge of M365, ServiceNow, and cloud technologies like Azure and AWS. Be prepared to give examples of how you've used these tools to improve service delivery or manage teams effectively.
✨Demonstrate Stakeholder Management
Think of specific instances where you've successfully managed relationships with stakeholders or third-party vendors. Highlight your communication skills and how you’ve navigated complex situations to achieve positive outcomes.
✨Stay Updated on CyberSec Trends
Familiarise yourself with current trends in Cyber Security and compliance. Being able to discuss recent developments will show that you’re proactive and aware of the challenges facing IT service delivery today.