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- Tasks: Oversee IT operations and manage a small support team in a dynamic environment.
- Company: Leading tech organisation based in London with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Why this job: Join exciting projects and make a real impact in the tech industry.
- Qualifications: Experience in ITIL, M365, Cloud, and strong stakeholder management skills.
- Other info: Great package on offer with potential for growth in your career.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic permanent opportunity with a leading London based tech organisation. The role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the time you will work remotely.
The Service Delivery Manager will oversee IT operations as well as a small Support & Infrastructure focused team (around 10 staff). Strong experience creating and managing SLAs, KPIs, OLAs etc. is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as well as stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as is strong IT & Software Asset Management.
The Service Delivery Manager will also manage the relationship and SLAs of 3rd party suppliers and vendors as well as internal teams. Certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.
Key skills:
- Proven commercial track record in complex IT environments
- Infrastructure
- M365
- ServiceNow
- ITIL
- Team & vendor management
- SLAs, KPIs, RFI, OLAs etc.
- CyberSec
- Compliance / Data protection
- SharePoint
- Cloud (Azure & AWS)
Desirable skills:
- Certifications (ITIL, Prince2, MS etc.)
- ITILv4
- Hands on technical background
This is an exceptional opportunity with exciting projects, career progression and a great package on offer.
Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice) to start – location is a factor, applications without location may be rejected.
Due to high volume we cannot discuss individual applications. One of our Consultants will contact you if your application is suitable.
Service Delivery Manager employer: NST Recruitment Limited
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in tech or have experience with Service Delivery Management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs, KPIs, and ITIL practices. We recommend creating a cheat sheet of key terms and examples from your past experiences to showcase your expertise during the interview.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate can give you an edge in interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with SLAs, KPIs, and ITIL in your application. We want to see how you've managed these in past roles, so don’t hold back!
Location Matters: Remember to clearly state your location on your CV or application. Since this role requires you to be in London for 4 days a week, we need to know you’re nearby!
Tailor Your Application: Customise your CV and cover letter to reflect the key skills mentioned in the job description. We love seeing candidates who take the time to align their experience with what we’re looking for.
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It streamlines the process and ensures your application gets to the right people quickly!
How to prepare for a job interview at NST Recruitment Limited
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specifics of SLAs, KPIs, and OLAs. Be ready to discuss how you've created and managed these in previous roles, as this will show your understanding of service delivery metrics.
✨Showcase Your Technical Skills
Brush up on your knowledge of M365, SharePoint, Cloud (Azure & AWS), and ServiceNow. Be prepared to give examples of how you've used these technologies in your past roles, as they are crucial for the position.
✨Demonstrate Stakeholder Management
Think of examples where you've successfully managed relationships with stakeholders and third-party vendors. Highlight your communication skills and how you’ve navigated complex situations to ensure service delivery.
✨Stay Updated on CyberSec and Compliance
Familiarise yourself with the latest trends in Cyber Security and compliance regulations. Being able to discuss these topics will show that you’re proactive and aware of the current landscape, which is essential for a Service Delivery Manager.
