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- Tasks: Oversee IT operations and manage a small support team in a dynamic environment.
- Company: Leading tech organisation based in London with exciting projects.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Why this job: Join a forward-thinking team and make an impact in IT service delivery.
- Qualifications: Experience in ITIL, M365, Cloud, and strong stakeholder management skills.
- Other info: Great package on offer with potential for growth in your career.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic permanent opportunity with a leading London based tech organisation. The role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the time you will work remotely.
The Service Delivery Manager will oversee IT operations as well as a small Support & Infrastructure focused Team (around 10 staff). Strong experience creating and managing SLAs, KPIs, OLAs etc. is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential, as are stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required, as is strong IT & Software Asset Management.
The Service Delivery Manager will also manage the relationship and SLAs of 3rd party suppliers and vendors as well as internal teams. Certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.
Key skills:
- Proven commercial track record as a Service Delivery Manager in complex IT environments
- Infrastructure
- M365
- ServiceNow
- ITIL
- Team & vendor management
- SLAs, KPIs, RFI, OLAs etc.
- CyberSec
- Compliance / Data protection
- SharePoint
- Cloud (Azure & AWS)
Desirable skills:
- Certifications (ITIL, Prince2, MS etc.)
- ITILv4
- Hands on technical background
This is an exceptional opportunity with exciting projects, career progression and a great package on offer.
Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice) to start – location is a factor, applications without location may be rejected.
Due to high volume we cannot discuss individual applications. One of our Consultants will contact you if your application is suitable.
Service Delivery Manager in London employer: NST Recruitment Limited
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT or have experience with Service Delivery Management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs, KPIs, and ITIL practices. We want you to be able to discuss your experience confidently and show how you can manage teams and vendors effectively.
✨Tip Number 3
Showcase your technical skills! Make sure you can talk about your hands-on experience with M365, SharePoint, and Cloud technologies like Azure and AWS. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about landing that Service Delivery Manager role with us.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Be Clear About Your Location: Make sure to clearly state your location on your CV or application. Since this role requires you to be in London for 4 days a week, we need to know where you're based right from the start!
Tailor Your CV to the Role: Highlight your experience with SLAs, KPIs, and ITIL in your CV. We want to see how your background aligns with the Service Delivery Manager position, so make it easy for us to spot those key skills!
Show Off Your Technical Skills: Don’t forget to mention your experience with M365, SharePoint, and Cloud technologies like Azure and AWS. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NST Recruitment Limited
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specifics of SLAs, KPIs, and OLAs. Be ready to discuss how you've created and managed these in previous roles, as this will show your understanding of service delivery metrics.
✨Showcase Your Technical Skills
Brush up on your knowledge of M365, SharePoint, and Cloud technologies like Azure and AWS. Be prepared to share examples of how you've used these tools effectively in past projects.
✨Demonstrate Stakeholder Management
Think of instances where you've successfully managed relationships with stakeholders or third-party vendors. Highlight your communication skills and how you’ve navigated complex situations to achieve positive outcomes.
✨Stay Updated on CyberSec Trends
Familiarise yourself with current CyberSec and compliance issues. Being able to discuss recent developments in data protection will show that you’re proactive and knowledgeable about the industry.
