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- Tasks: Support customer SaaS implementations and provide excellent technical support.
- Company: Join a leading tech services organisation making waves in the SaaS industry.
- Benefits: Enjoy hybrid working with 2-3 days from home and a competitive salary up to £40,000.
- Why this job: Be part of a dynamic team driving customer success with cutting-edge technology.
- Qualifications: 2-3 years in a customer-focused technical support role, ideally in SaaS/PaaS.
- Other info: Familiarity with Atlassian tools and a proactive attitude are key for success.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity to work with a leading technology services organisation, supporting key customer SaaS implementations in a support and customer-service capacity. The role is hybrid, based in London, with flexibility to work from home 2-3 days a week.
As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The ideal candidate should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business.
The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets and Hubspot being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.
Key Skills:
- 2+ years’ experience in a Technical Support and/or Implementation Support role.
- Experience working in a SaaS/PaaS environment (Desirable).
- Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
- Knowledge of AML technologies and the industry (Desirable).
- Confident, enthusiastic, and proactive work ethic.
- Excellent communication skills.
This is an exceptional opportunity, with exciting prospects to support cutting-edge SaaS product implementations for key customers.
Implementation Analyst (Hybrid - 2 days p/w) - London, UK (City of London) employer: NST Recruitment Limited
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Analyst (Hybrid - 2 days p/w) - London, UK (City of London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive work ethic and ability to support clients effectively.
✨Tip Number 3
Research the company’s SaaS products and their impact on customer success. Being able to discuss how you can contribute to their goals will make you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Implementation Analyst (Hybrid - 2 days p/w) - London, UK (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and implementation roles. Emphasise any relevant skills related to SaaS/PaaS environments, as well as your familiarity with tools like Jira and Confluence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive work ethic and customer service skills, aligning them with the job description.
Showcase Relevant Experience: When detailing your previous roles, focus on your achievements in customer success and technical support. Use metrics or examples to illustrate how you contributed to successful software implementations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Implementation Analyst.
How to prepare for a job interview at NST Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with SaaS and PaaS environments during the interview. Be prepared to discuss specific tools like Jira, Confluence, and Hubspot, as well as any relevant technical support experiences you've had.
✨Demonstrate Customer Service Excellence
Since this role is heavily focused on customer success, be ready to share examples of how you've provided exceptional customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Proactive Work Ethic
The company values a can-do attitude, so be sure to convey your enthusiasm and proactive approach to problem-solving. Share instances where you took initiative to improve processes or support customers effectively.
✨Prepare Questions About the Role
Having insightful questions prepared shows your genuine interest in the position. Ask about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This will also help you assess if the company is the right fit for you.
