Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support VIPs and users with IT issues, focusing on troubleshooting and resolution.
- Company: Join a leading tech services organisation known for its innovative solutions.
- Benefits: Enjoy a competitive salary, on-call allowance, and potential hybrid work after probation.
- Why this job: Be part of a dynamic team, enhancing your skills in a fast-paced environment.
- Qualifications: Experience in 2nd Line support, knowledge of Windows OS, Office 365, and strong communication skills required.
- Other info: Onsite role in Sheffield, five days a week; Microsoft certifications preferred.
The predicted salary is between 24000 - 40000 £ per year.
2nd Line Service Desk Engineer – VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite – 5 days a week)
Up to £40,000 + On-Call Allowance + Benefits
This is a fantastic opportunity for a 2nd Line Service Desk Engineer to work with a leading technology services organisation, supporting troubleshooting and resolution of both VIP and user issues across the company\’s IT estate.
The role requires onsite work in Sheffield, UK, five days a week. Hybrid working options may be discussed after successful completion of the probation period.
As a 2nd Line Service Desk Engineer, you will play a crucial role within the technical support team. Strong experience in a similar 2nd Line position is essential, along with excellent knowledge of Office 365 applications, Active Directory, Windows OS, Networking, and Security (Anti-Virus) software. Good communication and stakeholder management skills, along with a solution-focused attitude, are important. Ideally, candidates will hold relevant Microsoft certifications and have experience with ITSM systems.
Key Skills:
- Experience in a 2nd Line Service Desk role supporting VIPs and users
- Knowledge of Windows OS, Office 365, Networking, and Security software
- Strong communication and stakeholder management skills
- Positive attitude and proactive approach
- Ability to work independently and as part of a team
- Microsoft certifications (preferred)
This is an excellent opportunity to join a growing, specialized team within an established business.
*Please read before applying*
Previous experience in a 2nd Line Service Desk role supporting VIPs and users is essential. The role requires being onsite in Sheffield five days a week.
#J-18808-Ljbffr
2nd Line Service Desk Technician employer: NST Recruitment Limited
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved issues for VIPs or high-profile users in previous roles. This will showcase your ability to handle sensitive situations and highlight your strong communication skills.
✨Tip Number 3
Research the company’s culture and values, as well as any recent news or projects they are involved in. This knowledge can help you tailor your responses in the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
If you have relevant Microsoft certifications, be sure to mention them during your discussions. If you don’t yet have them, consider starting the certification process to enhance your profile and show your commitment to professional development.
We think you need these skills to ace 2nd Line Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 2nd Line Service Desk role, particularly any work with VIPs. Emphasise your knowledge of Windows OS, Office 365, Networking, and Security software.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your troubleshooting abilities and communication skills.
Highlight Relevant Certifications: If you hold any Microsoft certifications or have experience with ITSM systems, make sure to include these prominently in your application. They can set you apart from other candidates.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues in previous roles. This will demonstrate your solution-focused attitude and ability to work independently or as part of a team.
How to prepare for a job interview at NST Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS, Office 365, Active Directory, and Networking during the interview. Be prepared to discuss specific scenarios where you successfully resolved technical issues, especially those involving VIPs.
✨Demonstrate Communication Skills
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked how you would communicate with a non-technical user, so think of examples that showcase your ability to manage stakeholder expectations.
✨Prepare for Troubleshooting Scenarios
Expect to face troubleshooting questions or scenarios during the interview. Brush up on common issues related to the technologies mentioned in the job description and be ready to walk through your thought process on how you would approach solving them.
✨Exhibit a Solution-Focused Attitude
Employers are looking for candidates who can maintain a positive attitude and proactively seek solutions. Share examples from your past experiences where you went above and beyond to resolve an issue or improve a process, demonstrating your commitment to excellent service.
