At a Glance
- Tasks: Join our team to support customer projects and resolve engineering service issues.
- Company: NSSLGlobal, a leader in satellite communications and IT management.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Exciting opportunities for career growth in a fast-paced industry.
- Why this job: Make an impact in the tech world while working with cutting-edge communication solutions.
- Qualifications: Degree or HND in IT/Electronics/Computer Science; knowledge of networking concepts required.
The predicted salary is between 35000 - 45000 £ per year.
The Enterprise Engineering team are responsible for a variety of services offered to our customers. These include:
- Bespoke hardware/software developments to provide customers with the ability to better manage their remote site traffic and user experience, as part of an NSSLGlobal solution.
- Meeting with external customers to design on-board vessel and land networks for fleets and remote sites, including bespoke designs, traffic prioritisation, integration into existing infrastructure, and ongoing support.
- Finding off the shelf products/developing in-house products/system design and integration to best suit the needs of our business and our clients, testing/evaluating updates/releases, and adding them into our Product Portfolio.
- The design and management of the NSSLGlobal global VSAT, LTE, & PoP infrastructure and Customer networks, including requirements capture, traffic shaping, traffic acceleration, VoIP and systems management.
This role is to provide expertise on all types of data communications ranging from single email applications to complex computer networks and involving the use of devices including firewalls and routers. To support the Enterprise Engineering team by providing technical support, in a professional manner to NSSLGlobal’s customer and supporting NSSLGlobal solutions. Existing solutions you will be involved as part of a team in supporting/maintaining include our in-house product ranges incorporating VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services.
Who we are: NSSLGlobal Group is a leading independent provider of project engineering, satellite communications, IT management and systems integration. With 56 years of experience in government and maritime mobility, NSSLGlobal delivers best-in‑class maritime technology and satellite solutions primarily across Geostationary and Low Earth Orbit networks, partnering with major satellite operators and wide supply chain of manufacturers. NSSLGlobal provides assured multi-band and multi-constellation satellite solutions for commercial maritime and enterprise customers and for defence, government, responder and humanitarian organisations operating at sea, on land, and in the air. The company supports patrol vessels to oil tankers, coastguard vessels to aircraft carriers – including safety, operational, IT and welfare communications; deployed land forces ranging from embassy staff to recce teams to field headquarters, and specialist aircraft. The group’s Norway-based R&D division develops market‑competitive IPTV and VSAT technology, including hubs and modems for mobility and fixed applications. Headquartered in the UK, NSSLGlobal employs 250+ staff across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore and the USA. The company operates with integrity and strong ethical values and holds ISO certifications in ISO 27001, 9001, 14001, 45001, 44001 and 20000‑1.
Key Tasks
- Work as a team member within Enterprise Engineering to support the smooth running of Customer projects and participate proactively in all team responsibilities.
- To own, investigate and resolve escalated engineering service issues, providing accurate and timely technical information/analyses.
- To provide support as part of the Enterprise Engineering team in the build, implementation, test commissioning and installation of customer networks both at HQ and at remote sites.
- Create, develop and maintain project documentation methods for all Enterprise/Customer projects and solutions.
- To assist Enterprise Engineering with product, application and service evaluation based on requirements from customers, sales, marketing and Product Management.
- To mobilise at short notice to survey, install or configure customer networks.
- To keep abreast of new developments in the IT & communications industry which are applicable to NSSLGlobal’s markets.
- If required, to participate in the Enterprise Support Engineer shift rota.
Decision Making & Judgement
The job holder will make informed decisions:
- In resolving conflicting work priorities.
- As to the most efficient resolution of escalated customer issues.
The job holder will demonstrate:
- Sound engineering judgement.
- An appreciation of commercial sensitivities in all dealings with customers and suppliers.
- A proactive attitude to customers.
Experience/Skills/Qualifications
Qualifications
- Degree (2:1) or HND/HNC in IT/Electronics/Computer Science or related area.
- CISCO / MS qualifications - Mandatory.
- Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls.
- Ability to diagnose complex faults, document, communicate and follow up corrective actions.
- Good experience with modern digital satellite communications &/or IT systems.
- A professional and flexible approach with a proactive “can do” attitude.
- Ability to work effectively as part of a team, and independently on your own projects.
Desirable
- Project planning and delivery experience.
- Good Server Operating System knowledge (Linux, Windows).
- Asterisk/VoIP platforms.
- Programming knowledge (Perl, bash).
- Hardware and Software systems development and design experience.
Most Difficult Part of Job
- Prioritising internal & external work requests.
- Dealing professionally and flexibly with customers and suppliers.
- Completing Systems Engineering Project work to demanding timescales.
- Keeping current with the rapid developments in communications and IT.
Datacoms Technician – Redhill, Surrey employer: NSSLGlobal Group
NSSLGlobal is an exceptional employer, offering a dynamic work environment in Redhill, Surrey, where innovation meets collaboration. With a strong commitment to employee growth, the company provides extensive training opportunities and encourages team members to stay abreast of the latest developments in IT and communications. The supportive culture fosters integrity and ethical values, making it a rewarding place for those looking to make a meaningful impact in the field of satellite communications and IT management.
StudySmarter Expert Advice🤫
We think this is how you could land Datacoms Technician – Redhill, Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NSSLGlobal Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NSSLGlobal Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NSSLGlobal Group!
✨Direct Apply to NSSLGlobal Group
Let's not forget to apply directly through the NSSLGlobal Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Datacoms Technician – Redhill, Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NSSLGlobal Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NSSLGlobal Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NSSLGlobal Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
