Systems Engineer – Redhill, Surrey

The Enterprise Engineering team are responsible for a variety of services offered to our customers. These include:

• Bespoke hardware/software developments to provide customers with the ability to better manage their remote site traffic and user experience, as part of an NSSLGlobal solution.
• Meeting with external customers to design on-board vessel and land networks for fleets and remote sites, including bespoke designs, virtualisation, High Availability, traffic prioritisation, integration into existing infrastructure, and ongoing support.
• Finding off the shelf products/developing in-house products/system design and integration to best suit the needs of our business and our clients, testing/evaluating updates/releases, and adding them into our Product Portfolio.
• The design and management of our global VSAT, Starlink, OneWeb, LTE, & PoP infrastructure and Customer networks, including requirements capture, traffic shaping, traffic acceleration, VoIP and systems management.

Who we are: NSSLGlobal Group is a leading independent provider of project engineering, satellite communications, IT management and systems integration. With 56 years of experience in government and maritime mobility, NSSLGlobal delivers best-in-class maritime technology and satellite solutions primarily across Geostationary and Low Earth Orbit networks, partnering with major satellite operators and a wide supply chain of manufacturers. NSSLGlobal provides assured multi-band and multi-constellation satellite solutions for commercial maritime and enterprise customers and for defence, government, responder and humanitarian organisations operating at sea, on land, and in the air.

The company supports patrol vessels to oil tankers, coastguard vessels to aircraft carriers – including safety, operational, IT and welfare communications; deployed land forces ranging from embassy staff to recce teams to field headquarters, and specialist aircraft. The group’s Norway-based R&D division develops market-competitive IPTV and VSAT technology, including hubs and modems for mobility and fixed applications. Headquartered in the UK, NSSLGlobal employs 250+ staff across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore and the USA. The company operates with integrity and strong ethical values and holds ISO certifications in ISO 27001, 9001, 14001, 45001, 44001 and 20000-1.

Key Tasks

• To act as in-house Product expert on selected systems and application, keeping abreast of new developments in the IT & Communications industry applicable to NSSLGlobal’s markets.
• To provide accurate and timely technical information or analyses on a variety of engineering investigations.
• As part of a team to support the design, requirement capture and development of the suite of NSSLGlobal value added services.
• To produce and maintain detailed technical documentation relating to the new solutions/developments and to work with the Product Management team on ensuring that any new developments are rolled out effectively across the organization.
• Where required to support the Product Management team and/or the NSSLGlobal Account Managers in dealings with customers on engineering issues, attend meetings and conduct demonstrations in support of Sales.
• To own, investigate and resolve escalated engineering service issues.
• If required to participate in a DVB Support Engineer shift rota.
• Lead by example to develop and maintain personal technical expertise in company bespoke products and security best practice.

Decision Making & Judgement

The job holder will make informed decisions:

• In resolving conflicting work priorities.
• In judging the most appropriate technology to recommend as NSSLGlobal solutions.
• As to the most efficient resolution of escalated customer issues.

The job holder will demonstrate:

• Sound engineering judgement.
• Adaptability and Flexibility in an interesting and demanding work environment.
• An appreciation of commercial issues in all dealings with customers and suppliers.

Experience/Skills/Qualifications

Qualifications:

• Degree (2:1) or HND/HNC in IT/Programming/Engineering related area AND/OR at least 3 years equivalent experience.

Mandatory:

• A professional and flexible approach.
• Proactive “can do” attitude.
• Analytical mindset.
• Ability to work effectively as part of a team, and independently on your own projects.
• Ability to diagnose complex faults, document, communicate and follow up corrective actions.
• Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls.
• Linux (CentOS/Ubuntu, Apache, MySQL).
• Project planning and delivery experience.
• Asterisk/VoIP platforms.
• Windows Server and VMware intermediate level experience.
• Hardware and/or software systems development and design experience.
• Programming knowledge – Scripting (Bash, Perl).
• Working knowledge of satellite networks and infrastructure, firewalls and traffic shaping experience.

Most Difficult Part of Job

• Completing Systems Engineering Development and Project work to demanding timescales.
• Dealing professionally and flexibly with customers and suppliers.
• Keeping current with the rapid developments in communications and IT.