At a Glance
- Tasks: Coordinate customer service operations and support day-to-day activities.
- Company: Join NSS Group, a nationwide leader in building maintenance and safety services.
- Benefits: Enjoy 25 days leave, health plan, discounts, and career growth opportunities.
- Other info: Work in a supportive environment with a focus on inclusivity and respect.
- Why this job: Be the key contact for clients and make a real difference in service delivery.
- Qualifications: Strong admin skills, attention to detail, and a team player attitude.
The predicted salary is between 28500 - 28500 £ per year.
Temp Customer Service Coordinator at The NSS Group
Temporary for 4 months. Part of Testing. £28,500 per annum.
About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services.
We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
We're seeking a proactive
Customer Service Coordinator to support day-to-day operations within NSS Testing.
You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.
Key Responsibilities
- Manage customer enquiries and service requests
- Act as the main point of contact for clients and field operatives
- Schedule engineers, vehicles and equipment
- Process purchase orders and convert quotations into jobs
- Validate job reports and identify follow‑on work opportunities
- Support quotation preparation and job administration
- Prepare invoicing information and client reports
- Assist with health & safety documentation and certification
- Maintain excellent customer service standards
- Provide administrative support to the operations team
- Answer incoming calls and assist with general office duties
- What We’re Looking For
- Strong admin and organisational skills
- CRM system experience preferred
- Attention to detail and excellent communication
- Ability to work under pressure and manage priorities
- A team player with a positive, professional approach
Benefits
- 25 days annual leave + bank holidays
- Additional day off after length of service
- Referral bonus scheme
- Monthly Reward & Recognition Scheme
- Career progression and development opportunities
- Medicash health plan including discounts on dental, gym memberships, retail and more
- Vivup discounts on gym memberships, retail and more
- Trade Point Card – 10% discount at B&Q
- Life assurance
- Free onsite parking at many of our locations
- A supportive and collaborative working environment within a growing national group
- Equal Opportunities & Armed Forces Covenant
PTSG Group is an equal opportunities employer.
We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.
We support the Armed Forces community and guarantee an interview to ex‑Forces applicants who meet the minimum criteria for the role.
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Temporary Customer Service Coordinator in Leeds employer: NSS
NSS Group is an exceptional employer for those seeking a rewarding career as a Fall Protection Engineer, offering a dynamic work environment that prioritises safety and professional growth. With comprehensive benefits including a fully equipped vehicle, industry-recognised training, and a monthly reward scheme, employees are supported in their development while enjoying a culture that values teamwork and flexibility. Located in a thriving sector, NSS Group provides unique opportunities to work on critical safety systems, ensuring that every team member plays a vital role in protecting lives.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Coordinator in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NSS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NSS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Coordinator in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NSS.
How to prepare for a job interview at NSS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NSS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NSS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
