At a Glance
- Tasks: Coordinate customer service operations and support day-to-day activities at NSS Testing.
- Company: Join NSS Group, a nationwide leader in specialist services with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, health plan discounts, and career progression opportunities.
- Other info: Dynamic role with potential for growth in a leading national group.
- Why this job: Be the key contact for clients and make a real impact in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and a positive team player attitude required.
The predicted salary is between 28500 - 28500 £ per year.
Customer Service Coordinator at The NSS Group. Part of Testing. £28,500 per annum. Temp contract - min of 4 months with potential to extend.
About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
We’re seeking a proactive Customer Service Coordinator to support day-to-day operations within NSS Testing. You’ll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.
Key Responsibilities
- Manage customer enquiries and service requests
- Act as the main point of contact for clients and field operatives
- Schedule engineers, vehicles and equipment
- Process purchase orders and convert quotations into jobs
- Validate job reports and identify follow-on work opportunities
- Support quotation preparation and job administration
- Prepare invoicing information and client reports
- Assist with health & safety documentation and certification
- Maintain excellent customer service standards
- Provide administrative support to the operations team
- Answer incoming calls and assist with general office duties
What We’re Looking For
- Strong admin and organisational skills
- CRM system experience preferred
- Attention to detail and excellent communication
- Ability to work under pressure and manage priorities
- A team player with a positive, professional approach
Benefits
- 25 days annual leave + bank holidays
- Additional day off after length of service
- Referral bonus scheme
- Monthly Reward & Recognition Scheme
- Career progression and development opportunities
- Medicash health plan including discounts on dental, gym memberships, retail and more
- Vivup discounts on gym memberships, retail and more
- TradePoint Card – 10% discount at B&Q
- Life assurance
- Free onsite parking at many of our locations
- A supportive and collaborative working environment within a growing national group
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
Temp Customer Service Coordinator in Leeds employer: NSS
At NSS Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment that fosters employee growth and development. With competitive benefits such as 25 days annual leave, a health plan, and career progression opportunities, our Temp Customer Service Coordinator role is perfect for those seeking meaningful employment in a dynamic industry. Join us in making a difference while enjoying the perks of working with a leading provider of specialist services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Temp Customer Service Coordinator in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NSS Group and NSS Testing. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult clients or manage multiple requests at once – this will help you shine during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed schedules or coordinated teams in the past. This will demonstrate that you're ready to take on the responsibilities of a Customer Service Coordinator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Temp Customer Service Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your admin skills and any experience with CRM systems, as these are key for us at NSS Group.
Show Off Your Communication Skills:Since you'll be the main point of contact for clients and field operatives, it's essential to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and can manage priorities effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NSS
✨Know the Company Inside Out
Before your interview, take some time to research NSS Group and its Testing division. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, strong admin and organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated schedules. Be ready to discuss how you prioritise work under pressure.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you're engaged and serious about finding the right fit for both you and NSS Group.
