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- Tasks: Manage client accounts, process work orders, and support operatives in a vibrant office.
- Company: Join NSS Maintenance, a rapidly growing company with a friendly culture.
- Benefits: Enjoy free parking, refreshments, 25 days holiday, and health cash plan.
- Why this job: Be part of an expanding team where your ideas can shine and grow.
- Qualifications: Experience in customer service, strong PC skills, and excellent communication.
- Other info: Dynamic environment with clear career progression and recognition for top performers.
The predicted salary is between 18400 - 20000 £ per year.
Looking for a new challenge with clear career progression? Fancy working in a vibrant office environment? Keen to bring new ideas to the table and see those ideas brought to life? This is the job for you.
NSS Maintenance has seen huge growth over the last 12 months, both in revenue and resource. To support the business in the next stage of our expansion plans, we are looking for forward-thinking, hardworking individuals to join our helpdesk, managing some of our key clients’ accounts.
Your job will include:
- Accepting and processing work orders
- Building strong working relationships with a small number of nationwide clients and managing their workloads/enquiries
- Scheduling of reactive jobs
- Providing support to operatives
- Producing RAMS
What NSS will give to you:
- Free onsite parking
- Free refreshments with a friendly and sociable office environment
- An opportunity to progress and develop within the company
- 25 days annual holiday + bank holidays
- Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
- Trade Point Card which will enable you to get 10% off at any B&Q
- Day off for your birthday after length of service
- Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more
Experience / Personal Attributes Required:
- A proven track record working in a similar role, ideally within the construction and/or building industry
- Strong PC skills and ability to pick up new systems
- Excellent attention to detail
- Excellent communication and interpersonal skills
- The ability to prioritise tasks and workload
About NSS:
NSS Maintenance are a nationwide working at height contractor. Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail and industrial sectors. We currently employ over 550 employees directly across the NSS Group and have ambitious but realistic expansion plans to continue to grow over the coming years. We live and breathe our values and would love to hear from you if you will too!
About the company:
We’re a specialist services supplier. We offer a consistent, self-delivered and most importantly safe service, nationwide.
Customer Service Coordinator employer: NSS
Contact Detail:
NSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NSS Maintenance and understanding their values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission and how you can contribute to our growth.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you'll need to build strong relationships. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at NSS Maintenance.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in managing client accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining NSS Maintenance. Let us know how your ideas can contribute to our vibrant office environment.
Show Off Your Communication Skills: Since this role involves building strong relationships with clients, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we want to see your interpersonal flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen to join our team at NSS!
How to prepare for a job interview at NSS
✨Know the Company Inside Out
Before your interview, take some time to research NSS Maintenance. Understand their services, values, and recent growth. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Attention to Detail
Given the importance of detail in this role, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially in scheduling or processing work orders.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, career progression opportunities, or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can grow within the company.