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- Tasks: Support volunteers and directly assist children in need through our Childline service.
- Company: Join the NSPCC's Childline team, dedicated to supporting young people.
- Benefits: Enjoy a competitive salary, hybrid working, and a 7% rota allowance.
- Other info: Flexible shifts with built-in long weekends and opportunities for personal growth.
- Why this job: Make a real difference in the lives of thousands of children every year.
- Qualifications: Experience with children in safeguarding contexts and a passion for support.
The predicted salary is between 30000 - 42000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night.
Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We’re currently recruiting for a full-time position in our Childline Universal team in Manchester. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and, outside of shift, provide effective supervision, coaching, feedback, training and support to volunteers. You will have the chance to personally make a positive difference for thousands of children and young people every year.
As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people. You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part-time colleagues). There is built-in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.
Qualifications:
- Strong background working with children and young people within a safeguarding context.
- Belief in our cause, our mission, and a desire to help us be there for all children and young people.
- Passion for supporting others, especially in situations which can be emotionally challenging.
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk. The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Practitioner Universal in Salford employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner Universal in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those already working at Childline. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to safeguarding and supporting young people. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Show your passion! During interviews, share personal stories or experiences that highlight your commitment to helping children and young people. It’s all about making that emotional connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Childline Practitioner Universal in Salford
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what being a Childline Practitioner (Universal) is all about. Dive into the job description and think about how your skills and experiences align with what they’re looking for. This will help you tailor your application to show that you’re the perfect fit!
Show Your Passion: This role is all about supporting children and young people, so let your passion shine through in your application! Share personal stories or experiences that highlight your commitment to safeguarding and helping others. We want to see that you genuinely care about making a difference.
Address the Person Specification: Don’t skip this part! Make sure you address each point in the person specification in your supporting statement. Use specific examples from your past experiences to demonstrate how you meet these criteria. This is your chance to show us why you’re the right person for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re serious about joining our team at Childline!
How to prepare for a job interview at NSPCC
✨Know Your Stuff
Before the interview, make sure you understand Childline's mission and values. Familiarise yourself with their services, especially Childline Universal, and think about how your experience aligns with their goals. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past work with children and young people, particularly in safeguarding contexts. Be ready to discuss how you've supported others in emotionally challenging situations. This will demonstrate your capability and passion for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, or how they measure the quality of service. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewers are saying and responding thoughtfully. It’s crucial for a role that involves supporting children and young people, as it reflects your ability to be present and engaged.