Internal Communications Officer (Volunteers) in London

This is a hybrid role, requiring attendance at our Weston House office in London at least one day per week, with additional office attendance on occasion. Are you looking for a role where the work you do makes a real difference to children? If the answer is yes, our Internal Communications Officer (Volunteers) opportunity may be exactly what you're looking for. Communication is at the core of our impact – be part of the voice that drives change and join our Communications and Marketing Directorate, as part of our Internal Communications Team. At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. Our Communications and Marketing Team plays a vital role in promoting the NSPCC’s work, from the award‑winning national campaigns to the programme of fundraising activities around the UK. We also lead internal communications to ensure all employees and volunteers are well‑informed to support our mission.

Responsibilities

This role plays a key part in delivering our communications to volunteers and supporting the NSPCC’s wider goals. You will contribute by:

• Planning, creating, delivering, and evaluating internal communications that engage and motivate our people;
• Working effectively across the NSPCC to develop and coordinate internal communications that join up to paint the bigger picture;
• Helping to deliver the team internal communications strategy, demonstrating effective planning and relationship-building skills, and attention to detail.

Key activities include:

• Drafting content for a range of internal channels;
• Developing and distributing a monthly online volunteer newsletter and other volunteer‑focused communications;
• Business partnering with colleagues to develop and deliver effective internal communications plans and content;
• Analyzing feedback and data to drive ongoing improvements;
• Supporting key programmes and projects, and also our Tech and Data internal communications to our people;
• Ensuring our communications are inclusive, accessible and in line with our brand guidelines;
• Providing internal communications advice and support to colleagues across the NSPCC.

Skills and Experience

You’ll need skills including:

• Highly developed written and verbal communication skills;
• Effective interpersonal skills;
• A proven track record of working as part of a team in a fast‑paced communications context;
• Demonstrable ability to plan, monitor, and deliver to agreed deadlines, often managing conflicting demands;
• Ability to identify and devise creative solutions to achieve desired internal communication outcomes;
• Experience in using Windows‑based software packages, online distribution software, video content production/editing.

Benefits

Why join the NSPCC? A huge reward in itself is making a difference to children’s lives. We offer competitive salaries and benefits, including:

• Generous annual leave – 29 days per annum plus bank holidays for full‑time employees (pro‑rata for part‑time);
• 32 days per annum after five years’ continuous service;
• Employee discounts – access to over 3,000 discounts and offers through our discounts portal;
• The Employee Assistance Programme (EAP) – an independent, free personal support service for health and wellbeing;
• Pension – flexible, tax‑efficient pension schemes;
• Life assurance – one times salary, or five times salary if joining the NSPCC Group Personal Pension Scheme.