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- Tasks: Support volunteers and directly assist children in need through our Connect service.
- Company: Join Childline, a dedicated team making a difference for young people across the UK.
- Benefits: Enjoy a hybrid work schedule, 3-day weekends, and a 7% rota allowance on top of your salary.
- Other info: Flexible shifts with opportunities for personal and professional growth in a supportive environment.
- Why this job: Make a real impact by supporting thousands of children and young people every year.
- Qualifications: Experience working with children in safeguarding contexts and a passion for helping others.
The predicted salary is between 36000 - 60000 £ per year.
About Childline
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We are currently recruiting for a fixed term 35 hour position in our Connect team in Childline Foyle.
Responsibilities
You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Connect). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers. You will use your case management skills to ensure that the plans for children and young people in our Connect service meet the unique needs of each young person who contacts us regularly.
Benefits and Working Conditions
You will have the chance to personally make a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Connect) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people. You will work a hybrid rota which includes a consistent balance of daytime and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks. There is built in time for 3-day weekends and up to half of the working days can be done from home. Every Childline Practitioner (Connect) receives a 7% rota allowance on top of their basic salary.
Qualifications
Has a strong background working with children and young people within a safeguarding context. Believes in our cause, our mission, and wants to help us be there for all children and young people. Has a passion for supporting others, especially in situations which can be emotionally challenging. Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
Application
If you would like any further information about the role, please contact Helplines Recruitment at The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Practitioner (Connect) in London employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner (Connect) in London
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those connected to Childline or similar organisations. A friendly chat can lead to insider info about the role and even a potential referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to safeguarding and supporting young people. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion! During interviews, share personal stories or experiences that highlight your commitment to helping children and young people. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission at Childline.
We think you need these skills to ace Childline Practitioner (Connect) in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what being a Childline Practitioner (Connect) involves. Dive into the job description and think about how your experience aligns with the responsibilities and qualifications. This will help you tailor your application to show us you're the perfect fit!
Be Personal and Authentic: When you're crafting your supporting statement, let your personality shine through! Share your passion for supporting children and young people, and give us real examples of how you've made a difference in similar roles. We want to see the real you, so don’t hold back!
Address the Person Specification: This is super important! Make sure you address each point in the person specification clearly. Use specific examples from your past experiences to demonstrate how you meet these criteria. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Childline and our mission while you’re at it!
How to prepare for a job interview at NSPCC
✨Know Your Stuff
Make sure you understand Childline's mission and the specific role of a Childline Practitioner (Connect). Familiarise yourself with their services, especially how they support children and young people. This will show your genuine interest and commitment during the interview.
✨Showcase Your Experience
Prepare to discuss your background working with children and young people, particularly in safeguarding contexts. Think of specific examples where you've made a positive impact or handled challenging situations. This will help demonstrate your suitability for the role.
✨Emphasise Teamwork and Support
As this role involves supporting volunteers, be ready to talk about your teamwork skills. Share experiences where you've coached or mentored others, highlighting your ability to foster a supportive environment. This is crucial for maintaining the quality of service at Childline.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your understanding of the role and the organisation. For example, you could ask about the training process for new practitioners or how the team collaborates to support children effectively.