At a Glance
- Tasks: Manage facilities, coordinate bookings, and ensure excellent customer service at the NSPCC National Training Centre.
- Company: Join the NSPCC, a leading charity dedicated to protecting children's lives.
- Benefits: Generous annual leave, employee discounts, EAP, pension schemes, and life assurance.
- Other info: Fast-paced role with diverse tasks and opportunities for personal growth.
- Why this job: Make a real difference in children's lives while enjoying a dynamic and rewarding work environment.
- Qualifications: Strong leadership, organisational skills, and experience in facilities management or hospitality.
Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Property team to provide the best possible physical environments for our staff, volunteers and visitors. Join us as a Facilities Manager at our National Training Centre to help us make a contribution that makes a difference.
Role
The is an exciting role, based at the NSPCC National Training Centre (NTC) in Leicester. You will support the effective operation of NTC by:
- coordinating bookings and room set-ups
- assisting clients and tenants
- ensuring facilities queries and issues are resolved promptly with excellent customer service
- having overall responsibility for facilities management at NTC, ensuring statutory compliance is achieved at all times.
You will also lead the Facilities team at NTC, to ensure that the venue is a centre of excellence for child protection training and provides a purpose-built conference, training and meeting venue for NSPCC staff and external organisations. The centre also provides a base for professional staff providing child protection training, consultancy and e -learning.
Everyday is different at the Centre so if you are looking for a rewarding, fast paced, ever changing role, from setting up conference rooms, managing and supporting staff, compliance, health and safety and contracts to covering reception and helping to set out lunches for delegates, then this could be the role for you.
The Successful Candidate Will Have
- good interpersonal and organisational skills
- highly developed leadership and management skills
- experience as an operational manager in the conference, hotel or leisure industry
- experience in facilities building management with a willingness to train and gain Nebosh General Certificate
- strong procurement and contractor management skills
- a good understanding of mechanical and electrical systems
Due to the customer facing elements of this role, this is an office based role at the National Training Centre from 9am to 5pm, Monday to Friday.
Why join the NSPCC?
Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.
- Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
- Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
- The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
- Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
- Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.
Still have questions about the role?
For an informal chat about the role, please contact Michele South on 07917894112.
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Facilities Manager NTC in Leicester employer: NSPCC
At NSPCC, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children across the UK. Our hybrid work model allows for flexibility while fostering a collaborative and supportive culture in our Shoreditch office, where you will have the opportunity to build your own pipeline of partnerships and contribute to transformative initiatives. With generous benefits, including 29 days of annual leave and a strong focus on employee wellbeing and development, joining our team means being part of a mission-driven organisation that values your growth and contributions.
