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- Tasks: Support children and families by providing advice and emotional support through various communication channels.
- Company: NSPCC is dedicated to ending child cruelty in the UK, making every childhood worth fighting for.
- Benefits: Enjoy 29 days annual leave, pension matching, wellness resources, and a supportive work environment.
- Why this job: Make a real impact on children's lives while working in a dynamic, empathetic team.
- Qualifications: Must have safeguarding qualifications and experience in child protection or related fields.
- Other info: Hybrid working model with shifts covering evenings and weekends; IT equipment provided.
The predicted salary is between 28800 - 43200 £ per year.
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Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Salford Helpline office.
What is the NSPCC vision?
At the NSPCC, our vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is our belief. It drives us. And it\’s why our Services team never stop sharing our learning, information, advice and support with everyone who needs it.
It\’s a unique and ambitious mission – join us as a Helpline Practitioner and create work that means the world.
What does the NSPCCHelpline do?
We are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.
Our priority is to empower the public to ensure children and young people are protected from harm. Using empathy and sensitivity, you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. You will encourage and support them to look out for the children around them – to take action and give children a voice when they are unable to ask for help themselves. This is a fantastic opportunity for you to use your professional skills and existing safeguarding knowledge.
You will take ownership of each contact you take and you will be responsible for assessing the risk and liaising with our external child protection partners (including Children\’s Service and police), as necessary, to ensure prompt and effective action is taken to minimise the risk to any child.
What are the expected shifts at the NSPCCHelpline?
The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.
The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-10pm on weekdays and 8am-7pm on weekends. This also includes working weekends and bank holidays.
What are the benefits for working at the NSPCC?
Benefits
Our people are at the heart of everything we do, they are the reason we can keep working to protect children and prevent abuse. So, to ensure our employees feel happy, supported, and valued, we offer a range of fantastic benefits. Below are just a few:
- Your salary is reviewed every year to ensure it\’s at least comparable with the UK\’s top 5 charities
- You are entitled to 29 days annual leave, plus bank holidays (if you work full-time). After 5 years this increases to 32 days!
- We match your pension contributions up to 7%
- You have access to our online discount portal with over 3,000 discounts & offers
- You have access to our Wellness Hub which provides tools to support your wellbeing (Employee Assistance Programme, emotional resilience training, mindfulness resources and more!)
What skills are we looking for?
You Will Have
- A qualification from a safeguarding field such as social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualification experience of working in a role where you have had a level of responsibility for safeguarding children or families.
- Up-to-date knowledge of child protection legislation and practical experience of safeguarding and child welfare issues.
- Experience in a high-demand customer focused role
- Ability to collect, assess and summarise essential information in written format
- Good IT skills
- Meet demanding targets in a fast-paced environment, where self-discipline and the ability to work quickly are as essential to enable us to effectively deliver a child focused service that positively impacts on the lives of children and families.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
The Helpline operates a cohort induction model where we aim for new starters to commence their employment at the same time as other new starters to the Helpline. This will allow you to have a more supportive group learning environment within the induction period.
The following dates will apply to this current vacancy, so that the next cohort can take place.
- Closing date: 6 th July 2025
- Shortlisting: w/b 7 th July 2025
- First stage interviews: w/b 14 th July 2025
- Second stage interviews: w/b 21 st July 2025
- Cohort start date: 13 th October 2025
If successful candidates are unable to commence their employment on this start date, they will be placed in the next available induction cohort.
If you are unable to attend any of the proposed interview dates above, you are encouraged to contact the Helpline Recruitment Team to discuss any additional slots which potentially may be available: HelplinesRecruitment@NSPCC.org.uk .
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date.
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Helpline Practitioner employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Practitioner
✨Tip Number 1
Familiarise yourself with the NSPCC's mission and values. Understanding their vision to end cruelty to children will help you align your responses during interviews, showcasing your passion for child protection.
✨Tip Number 2
Prepare to discuss your safeguarding experience in detail. Be ready to share specific examples of how you've handled sensitive situations, as this role requires a strong background in child welfare and protection.
✨Tip Number 3
Practice your communication skills, especially in high-pressure scenarios. As a Helpline Practitioner, you'll need to convey empathy and clarity while providing support, so consider role-playing with a friend or mentor.
✨Tip Number 4
Research common child protection legislation and current issues in safeguarding. Being knowledgeable about these topics will not only impress interviewers but also prepare you for the challenges you may face in the role.
We think you need these skills to ace Helpline Practitioner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Helpline Practitioner at NSPCC. Familiarise yourself with their mission to protect children and the specific skills required for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in safeguarding, child protection, or customer-focused roles. Use specific examples that demonstrate your ability to handle sensitive situations and provide support.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for child welfare and your understanding of NSPCC's vision. Mention how your background aligns with the role and express your enthusiasm for contributing to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail.
How to prepare for a job interview at NSPCC
✨Understand NSPCC's Mission
Before your interview, take some time to research the NSPCC's mission and values. Understanding their commitment to ending cruelty to children will help you align your answers with their goals and demonstrate your passion for the role.
✨Showcase Your Safeguarding Experience
Be prepared to discuss your qualifications and experience in safeguarding. Highlight specific examples where you've successfully supported children or families, as this will show your capability to handle the responsibilities of a Helpline Practitioner.
✨Demonstrate Empathy and Communication Skills
As a Helpline Practitioner, you'll need to provide emotional support. Practice articulating your thoughts clearly and empathetically. Use role-play scenarios to prepare for questions that assess your ability to communicate effectively with distressed individuals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview that test your decision-making skills in high-pressure situations. Think about how you would assess risk and respond to various child protection scenarios, as this will showcase your critical thinking abilities.
