Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support volunteers and directly assist children in need through effective communication.
- Company: Join Childline, a dedicated service supporting young people across the UK.
- Benefits: Enjoy a hybrid work model, competitive salary, and a 7% rota allowance.
- Why this job: Make a real difference in the lives of children and young people every day.
- Qualifications: Experience working with children in safeguarding contexts and a passion for support.
- Other info: Flexible shifts with built-in long weekends and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We’re currently recruiting for a full-time permanent position in our Childline Universal team in Glasgow. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.
We are committed to making a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who share our values of supporting children and young people. You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part-time colleagues). There is built in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary. An example of the rota pattern for this role is attached to this advert.
Responsibilities
- Lead on safeguarding decisions during shifts and coordinate with volunteers and the wider team
- Support and supervise volunteers; provide coaching, feedback, training and development to volunteers
- Respond to contacts from children and young people, ensuring a high-quality, child-centred service
What we’re looking for
- Has a strong background working with children and young people within a safeguarding context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in emotionally challenging situations
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters). If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk.
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled. Don’t wait, apply today and become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that brings the best out in you. You’ll get to find your own way to make a difference that means more and that impacts millions of young lives. The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
CHILDLINE PRACTITIONER (UNIVERSAL) in Glasgow employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHILDLINE PRACTITIONER (UNIVERSAL) in Glasgow
✨Tip Number 1
Get to know the Childline mission inside out! When you’re chatting with us, show your passion for supporting children and young people. We want to see that you truly believe in our cause and can connect with our values.
✨Tip Number 2
Practice your listening skills! As a Childline Practitioner, you’ll need to be there for young people when they reach out. Try role-playing scenarios with friends or family to get comfortable with responding to emotional situations.
✨Tip Number 3
Don’t forget to highlight your experience! Whether it’s working with children or in safeguarding roles, make sure you share specific examples during your interview. We love hearing about real-life experiences that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our team. Don’t wait around – we’re excited to hear from you!
We think you need these skills to ace CHILDLINE PRACTITIONER (UNIVERSAL) in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting children and young people shine through. We want to see that you truly believe in our mission and are eager to make a difference.
Address the Person Specification: Make sure to carefully address each point in the person specification. We’re looking for specific examples of how your experience aligns with what we need, so don’t hold back on showcasing your skills!
Keep It Clear and Concise: While you have a generous word limit, clarity is key! We appreciate well-structured applications that get straight to the point. Use bullet points if it helps to keep things organised.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at NSPCC
✨Know Your Stuff
Before the interview, make sure you understand Childline's mission and values. Familiarise yourself with their services, especially Childline Universal, and think about how your experience aligns with their goals. This will show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past work with children and young people, particularly in safeguarding contexts. Be ready to discuss how you've supported others in emotionally challenging situations, as this is crucial for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is key when working with children and young people. Reflect back what the interviewer says and ask clarifying questions to show you’re engaged and understand their needs.
✨Be Ready to Discuss Coaching
Since you'll be supervising and coaching volunteers, think about your approach to providing feedback and support. Prepare to discuss how you would handle different scenarios with volunteers, ensuring a high-quality service for children and young people.
