Donation Processing Assistant

Are you looking for a role within an organisation where the work you do makes a real difference to children? If the answer is yes, the Donation Processing Assistant could be exactly the role you’re looking for. Join the Income Generation directorate to make the difference. At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience and the collective strength of our staff, volunteers, supporters, and partners, we are working to end child abuse and neglect for good. Over 90 percent of the NSPCC's income comes from voluntary donations, so we rely on the incredible generosity and commitment of all our supporters, large and small.

You will work as part of one of many teams across the UK, focusing on engaging supporters and ensuring they continue to give. Your work will involve leading fundraising initiatives and sharing our mission with others, so every conversation and connection can spark change. We encourage everyone across the organisation to get involved, champion our cause, and help us grow the support we need to protect children and give them the futures they deserve.

Purpose of the Role

The Donation Processing Assistant is a key role for the organisation in ensuring the flow of income and data into our core systems, enabling financial processing and warm supporter journeys that create a 360° impact on the income journey.

• Support the Income Generation directorate through efficient and accurate processing of donation income and data.
• Maintain the supporter database with accurate allocation of donations and supporting data.
• Support wider Income Generation activities through knowledge of donation platforms and supporter‑centric activities such as thanking.
• Assist the understanding and translation of donations for analysis/finance processing.
• Support the administration of Gift Aid at NSPCC.

Key Responsibilities

• Efficiently and accurately process donation income and data.
• Maintain supporter database and ensure accurate allocation of donations.
• Support wider Income Generation activities, including thanking supporters and using donation platforms.
• Translate donations for analysis and finance processing.
• Administer Gift Aid compliance.

Required Skills and Experience

• Organised and able to manage and prioritise assigned tasks effectively.
• Ability to recognise patterns within income and supporter data.
• Quick learner of charity data and finance processes.
• Strong written and verbal communication skills with good internal team relationship building.
• Strong knowledge of the Microsoft suite of tools; experience of database processing is a plus.
• Excellent general administration skills.
• Great time‑management and task prioritisation.
• Appreciation of team working and cross‑team support.

Benefits

• Generous annual leave: 29 days per annum plus bank holidays for full‑time employees (pro‑rata for part‑time).
• 32 days per annum after five years’ continuous service.
• Employee discounts: online access to over 3,000 discounts and offers.
• Employee Assistance Programme (EAP): independent, free, personal support service for your health and wellbeing.
• Pension: flexible, tax‑efficient pension schemes to help you build a good pension.
• Life assurance scheme: one‑time salary life assurance if not on the NSPCC Group Personal Pension Scheme, where members receive five‑times salary life assurance.

How to Apply

If this is the role for you, please click the button ‘apply’ to start your journey. More information on all recruitment stages can be found on the Career page.

Contact for Questions

For an informal chat about the role, please contact Stacey Joseph at StaceyLouise.Joseph@nspcc.org.uk.