At a Glance
- Tasks: Lead volunteer engagement and support for Childline's mission to help young people.
- Company: Join Childline, a dedicated service supporting children and young people across the UK.
- Benefits: Flexible working hours, hybrid options, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and making a difference.
- Why this job: Be a vital part of a team that empowers volunteers to support thousands of children.
- Qualifications: Experience in volunteer management and a passion for safeguarding children.
The predicted salary is between 30000 - 40000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night.
Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
Volunteers are at the heart of everything Childline does and we're committed to giving our volunteers the best experience of volunteering possible. We're currently recruiting for a full-time Childline Volunteer Engagement Lead in Childline Birmingham.
You will be part of the wider Childline Volunteer Operations team, and together with your colleagues, be the key point of contact for Childline volunteers. You will use your outreach engagement skills to build excellent local recruitment networks. You will ensure that our volunteers feel valued through celebration and retention activities. You will be a visible and welcoming presence to the volunteers and support our volunteers to commit to regular shifts. You will play a key role in ensuring safer recruitment processes are followed for all those who wish to support our mission to be there for all children and young people that need us.
You will have the chance to make a positive difference, supporting the volunteers who are there for thousands of children and young people every year. As a Childline Volunteer Engagement Lead, you will provide this crucial, creative and key role of ensuring our volunteers have the best possible experience. You will work alongside a committed and dedicated team who will share your values of working together and making an impact.
Your core hours will be office hours, 9am - 5pm but visibility to the volunteers is crucial in this role and flexibility around your hours worked is key. It will include elements of evening and weekend working from time to time, but supported through the option of hybrid working.
We're looking for talented people who value putting children first. To be successful in this role, you will need to be someone who:
- Has a strong background working with volunteers within a safeguarding or charitable context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk.
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date. Don't wait, apply today and become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Volunteer Engagement Lead employer: NSPCC
At Childline, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children and young people. Our supportive work culture fosters collaboration and celebrates the invaluable contributions of our volunteers, ensuring they feel valued and engaged. Located in Birmingham, this role offers flexible working arrangements and numerous opportunities for personal and professional growth, allowing you to thrive while making a difference in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Childline Volunteer Engagement Lead
✨Tip Number 1
Get to know the organisation! Research Childline's mission and values, and think about how your experience aligns with their goals. This will help you connect on a deeper level during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former volunteers at Childline through social media or professional networks. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Show your passion! During interviews, share specific examples of how you've supported volunteers or worked in safeguarding contexts. Let your enthusiasm for helping children shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Childline team!
We think you need these skills to ace Childline Volunteer Engagement Lead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting children and young people shine through. We want to see that you truly believe in our mission and are excited about the role.
Tailor Your Supporting Statement:Make sure to address each point in the person specification directly in your supporting statement. This is your chance to show us how your experience aligns with what we're looking for, so be specific!
Be Clear and Concise:While we have a generous word limit, it's important to be clear and concise. Use straightforward language and avoid jargon to ensure your application is easy to read and understand.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role right there.
How to prepare for a job interview at NSPCC
✨Know Your Mission
Before the interview, take some time to really understand Childline's mission and values. Familiarise yourself with their core offers and how they support young people. This will help you articulate why you're passionate about the role and how you can contribute to their mission.
✨Showcase Your Volunteer Experience
Be ready to discuss your previous experience working with volunteers, especially in safeguarding or charitable contexts. Prepare specific examples that highlight your outreach engagement skills and how you've made a positive impact on volunteer retention and support.
✨Demonstrate Emotional Intelligence
Given the emotionally challenging situations you may encounter, it's crucial to show your ability to empathise and support others. Think of scenarios where you've had to navigate sensitive issues and be prepared to share how you handled them effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your genuine interest in the role and the organisation. Inquire about the team dynamics, volunteer engagement strategies, or how they celebrate volunteer contributions. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
