At a Glance
- Tasks: Lead and support Childline Practitioners to provide exceptional care for children and young people.
- Company: Join Childline, a vital service dedicated to supporting young people across the UK.
- Benefits: Hybrid working, competitive salary, and a 3.5% rota allowance on top of your pay.
- Other info: Be part of a passionate team committed to putting children first.
- Why this job: Make a real difference in the lives of thousands of children every year.
- Qualifications: Experience in safeguarding and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
You will be part of the wider Childline Management team, and work alongside other managers to provide exceptional leadership and support to the Childline Practitioners in London. You will use excellent management and organisational skills to lead the day-to-day operational delivery of the Childline Universal services in London. You will hold key responsibility for on-shift safeguarding decisions, ensuring best outcomes for children and young people.
You will play a key role in ensuring high quality service to every child through our quality assurance, feedback and supervision processes. You will support our teams to achieve our aims of being there for every child or young person who wants to use our services. You will coordinate the live service to ensure we are there for children. You will have the chance to personally make a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year.
As a Childline Team Manager you will manage this vital service alongside a committed and dedicated team who will share your values of supporting children and young people. You will work a hybrid rota which includes the majority of working time during office hours, Monday to Friday, and the options to flex the days you work from home to suit the needs of your team. Within this rota, you will contribute to a consistent balance of morning, daytime and evening duty shifts, coordinating the live national service. This averages 6 duty shifts a month and includes working one in every five weekends on average. You will also take part in our on-call rota, averaging 1 on-call night every 5 weeks. Every Childline Team Manager receives a 3.5% rota allowance on top of their basic salary.
We're looking for talented people who value putting children first:
- Has a strong background working with children and young people within a safeguarding context
- Is an excellent manager of people, with clear leadership skills
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters). If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Team Manager employer: NSPCC
At Childline, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children and young people. Our supportive work culture fosters collaboration and personal growth, offering flexible hybrid working arrangements that allow you to balance your professional and personal life while contributing to a vital service. Join us in London, where you will lead a passionate team, receive competitive benefits including a rota allowance, and have the opportunity to make a positive difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Childline Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the child welfare sector or related fields. Attend events, join online forums, and don’t be shy about asking for informational interviews. We all know someone who knows someone, so leverage that to get your foot in the door!
✨Tip Number 2
Prepare for those interviews! Research Childline’s values and services thoroughly. Think about how your experience aligns with their mission of supporting children and young people. We want you to showcase your passion and commitment during the interview process.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your management skills and experiences in safeguarding contexts. We can help you refine your answers to make sure you shine when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Childline team. Let’s get you on board to make a difference together!
We think you need these skills to ace Childline Team Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and young people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences that highlight this.
Address the Person Specification:Make sure to carefully read the person specification and address each point in your supporting statement. We’re looking for specific examples that demonstrate how you meet these criteria, so don’t hold back on showcasing your skills and experiences!
Be Clear and Concise:While you have a generous word limit, clarity is key! We appreciate well-structured applications that get straight to the point. Use bullet points or headings if it helps to organise your thoughts and make it easier for us to read.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application reaches us directly, and you’ll find all the information you need to complete your submission there.
How to prepare for a job interview at NSPCC
✨Know Your Childline Inside Out
Before the interview, make sure you thoroughly understand Childline's mission and services. Familiarise yourself with the three core offers: Childline Universal, Childline Connect, and Childline Online. This knowledge will help you demonstrate your commitment to supporting children and young people during the interview.
✨Showcase Your Leadership Skills
As a Childline Team Manager, you'll need to exhibit strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or led initiatives. Highlight how you supported your team in emotionally challenging situations, as this aligns with the role's requirements.
✨Emphasise Your Safeguarding Experience
Given the importance of safeguarding in this role, be ready to discuss your background working with children and young people in a safeguarding context. Share specific instances where you made critical decisions that positively impacted a child's wellbeing, showcasing your ability to handle sensitive situations.
✨Prepare Thoughtful Questions
Interviews are a two-way street, so come prepared with insightful questions about the role and the team dynamics. Ask about the challenges the team faces or how they measure success in providing support. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
