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- Tasks: Support volunteers and directly assist children in need through Childline.
- Company: Join NSPCC, a leading charity dedicated to safeguarding children across the UK.
- Benefits: Enjoy hybrid working, 3-day weekends, and a 7% rota allowance on top of your salary.
- Why this job: Make a real difference in young lives while working with a passionate team.
- Qualifications: Experience with children in safeguarding contexts and a genuine passion for helping others.
- Other info: Rolling recruitment means apply now to secure your spot in this impactful role.
The predicted salary is between 30000 - 42000 £ per year.
NSPCC Birmingham, England, United Kingdom
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Join to apply for the Childline Practitioner (Universal) role at NSPCC
NSPCC Birmingham, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Childline Practitioner (Universal) role at NSPCC
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At Childline, we give young people a voice when they need someone to listen.
We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).
We\’re currently recruiting for a full time fixed term role until 31st August 2026 in our Childline Universal team in Birmingham.
You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.
You will have the chance to personally make a positive difference for thousands of children and young people every year.
We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.
You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part time colleagues). There is built in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary. You can see an example of the rota pattern for this role attached to this advert.
We\’re looking for talented people who value putting children first:
To be successful in this role, you will need to be someone who
- Has a strong background working with children and young people within a safeguarding context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk .
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.
Don\’t wait, apply today and become part of a team that cares about the work they do and the people they work with. You\’ll discover opportunities to grow, along with challenges and a shared purpose that\’ll bring the best out in you. And you\’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
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Childline Practitioner (Universal) employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner (Universal)
✨Tip Number 1
Familiarise yourself with the NSPCC's mission and values. Understanding their commitment to safeguarding children will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former Childline Practitioners. They can provide valuable insights into the role and the work environment, which can help you tailor your approach and questions during the interview process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle emotionally challenging situations with children and young people, as this is a key aspect of the role.
✨Tip Number 4
Showcase your experience in safeguarding contexts. Be ready to discuss specific examples from your past roles where you successfully supported children or young people, as this will highlight your suitability for the position.
We think you need these skills to ace Childline Practitioner (Universal)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Childline Practitioner (Universal) position. Make sure you understand the importance of safeguarding and supporting children and young people.
Tailor Your Supporting Statement: Address each point in the person specification directly in your supporting statement. Use specific examples from your experience that demonstrate your skills and passion for working with children and young people.
Highlight Relevant Experience: Emphasise any previous work or volunteer experience you have in safeguarding contexts or roles that involved supporting children and young people. This will show your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at NSPCC
✨Understand the NSPCC's Mission
Before your interview, make sure you fully understand the NSPCC's mission and values. Familiarise yourself with their work, especially regarding Childline, as this will show your genuine interest in the role and commitment to supporting children and young people.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations involving children and safeguarding. Prepare examples from your past experiences that demonstrate your ability to remain calm under pressure and provide effective support.
✨Highlight Your Coaching Skills
Since the role involves supervising and coaching volunteers, be ready to discuss your experience in mentoring or training others. Share specific instances where you successfully guided someone through a challenging situation.
✨Show Empathy and Passion
During the interview, convey your passion for helping children and young people. Use personal anecdotes to illustrate your empathy and understanding of the emotional challenges faced by those seeking support.
