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- Tasks: Support volunteers and directly assist children in need through Childline.
- Company: NSPCC is dedicated to safeguarding children and providing vital support services.
- Benefits: Enjoy a hybrid work model, 3-day weekends, and a 7% rota allowance on top of salary.
- Why this job: Make a real difference in young lives while working with a passionate team.
- Qualifications: Experience with children in safeguarding contexts and a passion for supporting others is essential.
- Other info: Rolling recruitment process means apply now to secure your spot!
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Childline Practitioner (universal) role at NSPCC
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Join to apply for the Childline Practitioner (universal) role at NSPCC
At Childline, we give young people a voice when they need someone to listen.
We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).
We\’re currently recruiting for a part time position (28 hours) in Childline Leeds .
You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.
You will have the chance to personally make a positive difference for thousands of children and young people every year.
We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.
You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part time colleagues). There is built in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.
You can see an example of the rota pattern for this role attached to this advert.
We\’re looking for talented people who value putting children first:
To be successful in this role, you will need to be someone who
- Has a strong background working with children and young people within a safeguarding context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk .
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.
Don\’t wait, apply today and become part of a team that cares about the work they do and the people they work with. You\’ll discover opportunities to grow, along with challenges and a shared purpose that\’ll bring the best out in you. And you\’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
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Childline Practitioner (universal) employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner (universal)
✨Tip Number 1
Familiarise yourself with Childline's core services and values. Understanding the nuances of Childline Universal, Connect, and Online will help you articulate how your experience aligns with their mission during any discussions or interviews.
✨Tip Number 2
Network with current or former Childline practitioners if possible. They can provide insights into the role and the culture at NSPCC, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to support children and young people in safeguarding contexts. Real-life scenarios can showcase your skills effectively.
✨Tip Number 4
Be ready to talk about your approach to coaching and supporting volunteers. Highlighting your leadership skills and how you can contribute to maintaining service quality will set you apart as a candidate.
We think you need these skills to ace Childline Practitioner (universal)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Childline Practitioner (Universal) role. Make sure you understand the importance of safeguarding and supporting children and young people.
Tailor Your Supporting Statement: In your supporting statement, directly address each point in the person specification. Use specific examples from your experience that demonstrate your skills and passion for working with children and young people.
Highlight Relevant Experience: Emphasise any previous work or volunteer experience you have in safeguarding contexts or roles that involved supporting children and young people. This will show your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at NSPCC
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Childline Practitioner. Be prepared to discuss how your background in working with children and young people aligns with the role's requirements.
✨Show Your Passion
Demonstrate your commitment to supporting children and young people, especially in emotionally challenging situations. Share personal experiences or examples that highlight your dedication to this cause.
✨Prepare for Safeguarding Scenarios
Since safeguarding is a key aspect of the role, be ready to discuss your understanding of safeguarding principles. Think about past experiences where you had to make important decisions regarding the safety and well-being of children.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the team dynamics, training opportunities, and the impact of the role on children’s lives. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
