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- Tasks: Support volunteers and directly assist children in need through our Connect service.
- Company: Join Childline, a dedicated team making a difference for young people across the UK.
- Benefits: Enjoy a hybrid work schedule, 3-day weekends, and a 7% rota allowance on top of your salary.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by supporting thousands of children and young people every year.
- Qualifications: Experience with children in safeguarding contexts and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
About Childline
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We are currently recruiting for a fixed term 35 hour position in our Connect team in Childline Foyle.
Responsibilities
You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Connect). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers. You will use your case management skills to ensure that the plans for children and young people in our Connect service meet the unique needs of each of young person who contacts us regularly.
Benefits and Working Conditions
You will have the chance to personally make a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Connect) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people. You will work a hybrid rota which includes a consistent balance of daytime and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks. There is built in time for 3-day weekends and up to half of the working days can be done from home. Every Childline Practitioner (Connect) receives a 7% rota allowance on top of their basic salary.
Qualifications
Has a strong background working with children and young people within a safeguarding context. Believes in our cause, our mission, and wants to help us be there for all children and young people. Has a passion for supporting others, especially in situations which can be emotionally challenging.
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
Application
If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk. The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Practitioner (Connect) employer: NSPCC
Contact Detail:
NSPCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner (Connect)
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those already working at Childline. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to safeguarding and supporting young people. We want to show our passion and commitment, so let’s nail those responses!
✨Tip Number 3
Showcase our skills! During the interview, share specific examples of how we’ve supported children or young people in challenging situations. Real-life stories can make a big impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Childline team!
We think you need these skills to ace Childline Practitioner (Connect)
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what being a Childline Practitioner (Connect) involves. Dive into the job description and think about how your skills and experiences align with the responsibilities. This will help you tailor your application to show us you're the perfect fit!
Address the Person Specification: When crafting your supporting statement, don’t forget to address each point in the person specification. Use specific examples from your past experiences to demonstrate how you meet these criteria. We want to see how you can bring your unique skills to our team!
Be Genuine and Passionate: Let your passion for supporting children and young people shine through in your application. Share why you believe in our mission and how you can contribute to making a difference. Authenticity goes a long way in helping us see your commitment to the role!
Keep it Clear and Concise: While you have a generous word limit, aim for clarity and conciseness in your writing. Make sure your application is easy to read and gets straight to the point. We appreciate well-structured applications that highlight your strengths without unnecessary fluff!
How to prepare for a job interview at NSPCC
✨Know Your Stuff
Before the interview, make sure you understand Childline's mission and values. Familiarise yourself with their services, especially Childline Connect, and think about how your experience aligns with their goals. This will show your genuine interest in the role.
✨Showcase Your Skills
Be ready to discuss your background working with children and young people, particularly in safeguarding contexts. Prepare specific examples that highlight your coaching abilities and how you've supported others in emotionally challenging situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you. Think about asking how they measure success in supporting children and young people.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Respond thoughtfully to the interviewer's questions and show empathy in your answers. This reflects the core values of Childline and highlights your ability to connect with young people.