At a Glance
- Tasks: Support children and young people during late hours, providing vital emotional support.
- Company: Join Childline, a leading service dedicated to giving young people a voice.
- Benefits: Flexible hybrid rota, extended weekends, and a 10.5% rota allowance on top of salary.
- Other info: Be part of a diverse team committed to equality and making an impact.
- Why this job: Make a real difference in the lives of young people when they need it most.
- Qualifications: Experience working with children in safeguarding contexts and a passion for support.
The predicted salary is between 30000 - 40000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We are there for each child or young person who requires support any day of the year, at any time of day or night. Childline is one service with three core offers for children and young people:
- Childline Universal – available 24/7, focused on children and young people who contact us on a one‑off or irregular basis.
- Childline Connect – available 365 days a year during peak hours, focused on giving those who contact us regularly consistent support.
- Childline Online – an online community where children and young people can access advice, guidance and support 24/7 at their convenience.
We are currently recruiting for 2 full‑time (35 hour) roles in our Childline Universal twilight team in Cardiff.
Responsibilities
- Support our peak service hours and be present for children and young people during late and overnight hours.
- Assist volunteers while they speak to children.
- Respond directly to contacts as a Childline Practitioner (Twilight).
- Lead on key on‑shift safeguarding decisions.
- Provide coaching, feedback, training and support to volunteers during and outside of shifts.
- Ensure every child and young person receives a high‑quality service.
Qualifications
- Strong background working with children and young people within a safeguarding context.
- Believes in our cause and mission, and wishes to help us be there for all children and young people.
- Passion for supporting others, especially in emotionally challenging situations.
Schedule and Benefits
- Hybrid rota with a consistent balance of daytime, twilight and night shifts across a 6‑week pattern, including weekend work one in every three weeks (or one in six weeks for those on 17.5‑hour contracts).
- Built‑in time for extended weekends and the opportunity to work from home on a third of working days.
- 10.5 % rota allowance on top of the basic salary.
Contact
Please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk for further information.
Equality and Diversity
The NSPCC is committed to equality and diversity and aims to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Practitioner (Twilight) in Cardiff employer: NSPCC
At Childline, we are dedicated to providing a supportive and inclusive environment for our employees, particularly in our Cardiff location. Our work culture prioritises the well-being of both staff and the young people we serve, offering flexible hybrid working arrangements, extensive training opportunities, and a strong commitment to safeguarding. Join us to make a meaningful impact while enjoying a rewarding career with built-in benefits like extended weekends and a rota allowance.
StudySmarter Expert Advice🤫
We think this is how you could land Childline Practitioner (Twilight) in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at NSPCC.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from NSPCC!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like NSPCC, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at NSPCC or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Childline Practitioner (Twilight) in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to NSPCC:Before hitting send, make sure to tailor your application specifically to NSPCC! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at NSPCC
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
