Helpline Advisor - Call Handling
- Birmingham
- Permanent
- Full-time
Are you someone who wants to make a difference to babies, children, young people and families?
As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared. We are looking to recruit to a part-time (17.5hr) position in Birmingham.
This is your opportunity to build on your front-line enquiry and communication skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.
Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Birmingham Helpline office. Helpline staff work two full weeks in the office and one full week at home on a rolling basis.
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Helpline Advisor in Birmingham employer: NSPCC
At NSPCC, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children across the UK. Our hybrid work model allows for flexibility while fostering a collaborative and supportive culture in our Shoreditch office, where you will have the opportunity to build your own pipeline of partnerships and contribute to transformative initiatives. With generous benefits, including 29 days of annual leave and a strong focus on employee wellbeing and development, joining our team means being part of a mission-driven organisation that values your growth and contributions.
