IT Performance Analyst in Sherburn

Reference number: 448927

Salary: £38,700 - £42,000 (£39,900 - £42,000 in London; £38,700 - £40,700 in Durham, Lytham or Glasgow)

A Civil Service Pension with an employer contribution of 28.97%

Job grade: Higher Executive Officer

NS&I Band 5

Contract type: Fixed term

Loan Length of employment: Until the 31st March 2028

Business area: NS&I - Business Delivery and Transformation

Type of role: Administration / Corporate Support, Analytical, Digital, Other

Working pattern: Full-time

Number of jobs available: 1

Location: Durham, North East England, DH1 1SL; Lytham St Anne's, North West England, FY8 4TS; Glasgow, Scotland, G2 8JX; Southwark, London (region), SE1 9HA

About the job:

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.

A small company with a big reach, we offer a range of benefits including flexible working, a 9-day fortnight scheme, a performance-related variable pay bonus, a generous pension scheme and great opportunities for development. We care for colleagues, respect one another, invest in our people and manage talent effectively.

We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.

The IT Performance Analyst is a hybrid role combining technical, analytical, and administrative skills to support decision making and improve IT service delivery. The analyst plays a key role in coordinating the NS&I IT Senior Leadership Team (IT SLT), facilitating meetings, and maintaining performance reporting processes. They are also responsible for creating dashboards, automating workflows, and producing actionable insights. Strong organisational skills are essential, as the role involves managing reporting schedules, ensuring compliance standards, and supporting stakeholders with tailored information.

This role is ideal for someone with analytical, organisational, and interpersonal skills, and experience in using data to drive IT service excellence.

Essential experience:

• Substantial experience in managing IT governance, reporting and administrative responsibilities.
• Proven ability to manage multiple priorities in a fast-paced environment and accommodating ad-hoc short notice tasks.

Essential qualifications:

• Bachelor's degree in business, IT, or a related field.

Essential skills:

• Excellent organizational and analytical skills to track and monitor complex actions and reports.
• Strong communication skills to liaise effectively with internal and external stakeholders.
• The applicant must be able to understand and use technical terminology confidently, while also translating complex concepts into clear, accessible language for non-technical stakeholders.

Essential technical knowledge:

• Experience in using tools for task tracking and report preparation (e.g., MS Teams Planner, MS Planner, Excel, MS PPT, MS Co-Pilot).

Benefits:

• Learning and development tailored to your role
• An environment with flexible hybrid working options
• 9-day fortnight scheme
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 28.97%
• Generous annual leave – starting at 25 days, increasing to 30 days
• Performance-related variable pay bonus
• Enhanced maternity, paternity, adoption and shared parental leave

Selection process details:

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills. To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following:

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 word personal statement explaining how you meet the essential experience and skills listed in the person specifications.
• A 250 word statement for the selected sift behaviour.
• A 250 word statement for the selected technical skill.

We will assess applications on your personal statement, behaviour and technical skill statements. In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call. For the interview you will be given an assessment task to prepare beforehand. Full details will be included in the invite but will involve creating 2 summary reports aimed at different audiences on a provided topic. You will then discuss and explain your approach with the panel at the beginning of the interview.

Interviews will take place on the 23rd and 27th March 2026.

Right to Work:

As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service. If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term. Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.

Security and Credit Checks:

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Working for NS&I:

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare.

For NS&I employees: If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

For existing permanent NS&I employees: Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.

For Existing Civil Servants: If you are transferring from another government department at the same grade, your current salary will generally be matched within reasonable parameters and subject to NS&I pay ranges. If you are transferring on promotion, you will be offered the starting salary at the bottom of the pay scale.

For External Candidates: If you are not currently employed within the civil service, you will be offered the starting salary at the bottom of the advertised pay range.

Regular Travel:

This role will require some travel to other sites especially if based outside of London, please be aware if you travel to a second location on average 4 days a month, you may be liable for P11D taxation.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements:

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Further information on nationality requirements.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Contact point for applicants:

Job contact: HR Team

Email: Recruitment team

Further information: The law requires for selection for appointment to the Civil Service is on merit on the basis for fair and open competition as outlined in the Civil Service recruitment principles.