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- Tasks: Join our IT team to enhance service delivery and support decision-making with data insights.
- Company: NS&I, a leading UK savings organisation with a rich history.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a real impact in a hybrid role that blends tech and analytics.
- Qualifications: Bachelor's degree in business, IT, or related field required.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 33700 - 42000 £ per year.
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, a 9-day fortnight scheme, a performance-related variable pay bonus, a generous pension scheme and great opportunities for development. We care for colleagues, respect one another, invest in our people and manage talent effectively.
We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month. NS&I is currently looking for an IT Performance Analyst to join its IT Team and provide critical support in ensuring seamless governance, reporting, and operational management. The IT Performance Analyst is a hybrid role combining technical, analytical, and administrative skills to support decision making and improve IT service delivery. The analyst plays a key role in coordinating the NS&I IT Senior Leadership Team (IT SLT), facilitating meetings, and maintaining performance reporting processes. They are also responsible for creating dashboards, automating workflows, and producing actionable insights. Strong organisational skills are essential, as the role involves managing reporting schedules, ensuring compliance standards, and supporting stakeholders with tailored information.
This role is ideal for someone with analytical, organisational, and interpersonal skills, and experience in using data to drive IT service excellence.
Essential experience
- Substantial experience in managing IT governance, reporting and administrative responsibilities.
- Proven ability to manage multiple priorities in a fast-paced environment and accommodating ad-hoc short notice tasks.
Essential qualifications
- Bachelor's degree in business, IT, or a related field.
Essential skills
- Excellent organizational and analytical skills to track and monitor complex actions and reports.
- Strong communication skills to liaise effectively with internal and external stakeholders.
- The applicant must be able to understand and use technical terminology confidently, while also translating complex concepts into clear, accessible language for non-technical stakeholders.
Essential technical knowledge
- Experience in using tools for task tracking and report preparation (e.g., MS Teams Planner, MS Planner, Excel, MS PPT, MS Co-Pilot).
Benefits
Alongside your salary of £38,700, National Savings and Investments contributes £11,211 towards you being a member of the Civil Service Defined Benefit Pension scheme. Some benefits of working at NS&I include:
- Learning and development tailored to your role
- An environment with flexible hybrid working options
- 9-day fortnight scheme
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28.97%
- Generous annual leave – starting at 25 days, increasing to 30 days
- Performance-related variable pay bonus
- Enhanced maternity, paternity, adoption and shared parental leave
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills. To apply, please click the link on this advert and follow the steps to complete the application form.
In your application you will be asked to provide the following:
- An outline of your career history and qualifications with your key responsibilities and achievements.
- A 250 word personal statement explaining how you meet the essential experience and skills listed in the person specifications.
- A 250 word statement for the selected sift behaviour.
- A 250 word statement for the selected technical skill.
We will assess applications on your personal statement, behaviour and technical skill statements. In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.
If shortlisted, you will be invited to attend a 1 hour panel interview via video call. For the interview you will be given an assessment task to prepare beforehand. Full details will be included in the invite but will involve creating 2 summary reports aimed at different audiences on a provided topic. You will then discuss and explain your approach with the panel at the beginning of the interview.
Interviews will take place on the 23rd and 27th March 2026.
Right to Work
As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.
Please visit our website for further details about NS&I.
IT Performance Analyst in Northumberland employer: NS&I
Contact Detail:
NS&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Performance Analyst in Northumberland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NS&I on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT performance analysis. Use the STAR method to structure your answers, showcasing your analytical skills and how you've tackled challenges in the past.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with tools like Excel and MS Teams Planner. Maybe even bring along a sample dashboard or report you've created to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NS&I team.
We think you need these skills to ace IT Performance Analyst in Northumberland
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your analytical and organisational skills. Use specific examples from your past experiences that demonstrate how you've successfully managed IT governance and reporting. We want to see how you can bring those skills to the table!
Keep It Clear and Concise: Remember, clarity is key! When crafting your personal statement and behaviour examples, stick to the point and avoid jargon. We appreciate straightforward language that gets your message across without any fluff. This will help us understand your experience better.
Use the STAR Method: For your behaviour and technical skill statements, try using the STAR method (Situation, Task, Action, Result). This structured approach helps us see the full picture of your experiences and how you tackled challenges. It's a great way to showcase your problem-solving abilities!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the right process. Plus, it gives you a chance to explore more about NS&I and what we stand for before you hit 'submit'.
How to prepare for a job interview at NS&I
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like MS Teams Planner and Excel. Being able to discuss how you've used these tools in past roles will show your technical competence and readiness for the IT Performance Analyst position.
✨Master the STAR Technique
When preparing for behavioural questions, use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly articulate your experiences and demonstrate how you've delivered at pace and managed quality services in previous roles.
✨Prepare for the Assessment Task
Since you'll have an assessment task to prepare before the interview, take it seriously! Create two summary reports aimed at different audiences, as specified. This will not only showcase your analytical skills but also your ability to communicate complex information effectively.
✨Showcase Your Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you've managed multiple priorities in fast-paced environments and how you ensure compliance with standards. This is crucial for the role, so be ready with specific examples!
