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- Tasks: Join our IT team to analyse performance and enhance service delivery.
- Company: Be part of NS&I, a leading UK savings organisation with a rich history.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a real impact in a hybrid role that blends tech and analysis.
- Qualifications: Bachelor's degree in business, IT, or related field required.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 33700 - 42000 £ per year.
Reference number: 448927
Salary: £38,700 - £42,000 (£39,900 - £42,000 in London; £38,700 - £40,700 in Durham, Lytham or Glasgow)
A Civil Service Pension with an employer contribution of 28.97%
Job grade: Higher Executive Officer, NS&I Band 5
Contract type: Fixed term loan
Length of employment: Until the 31st March 2028
Business area: NS&I - Business Delivery and Transformation
Type of role: Administration / Corporate Support, Analytical, Digital, Other
Working pattern: Full-time
Number of jobs available: 1
Location: Durham, North East England, DH1 1SL; Lytham St Anne's, North West England, FY8 4TS; Glasgow, Scotland, G2 8JX; Southwark, London (region), SE1 9HA
About the job:
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, a 9-day fortnight scheme, a performance-related variable pay bonus, a generous pension scheme and great opportunities for development. We care for colleagues, respect one another, invest in our people and manage talent effectively.
We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.
The IT Performance Analyst is a hybrid role combining technical, analytical, and administrative skills to support decision making and improve IT service delivery. The analyst plays a key role in coordinating the NS&I IT Senior Leadership Team (IT SLT), facilitating meetings, and maintaining performance reporting processes. They are also responsible for creating dashboards, automating workflows, and producing actionable insights. Strong organisational skills are essential, as the role involves managing reporting schedules, ensuring compliance standards, and supporting stakeholders with tailored information.
This role is ideal for someone with analytical, organisational, and interpersonal skills, and experience in using data to drive IT service excellence.
Essential experience:
- Substantial experience in managing IT governance, reporting and administrative responsibilities.
- Proven ability to manage multiple priorities in a fast-paced environment and accommodating ad-hoc short notice tasks.
Essential qualifications:
- Bachelor's degree in business, IT, or a related field.
Essential skills:
- Excellent organizational and analytical skills to track and monitor complex actions and reports.
- Strong communication skills to liaise effectively with internal and external stakeholders.
- The applicant must be able to understand and use technical terminology confidently, while also translating complex concepts into clear, accessible language for non-technical stakeholders.
Essential technical knowledge:
- Experience in using tools for task tracking and report preparation (e.g., MS Teams Planner, MS Planner, Excel, MS PPT, MS Co-Pilot).
Benefits:
- Learning and development tailored to your role
- An environment with flexible hybrid working options
- 9-day fortnight scheme
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28.97%
- Generous annual leave – starting at 25 days, increasing to 30 days
- Performance-related variable pay bonus
- Enhanced maternity, paternity, adoption and shared parental leave
Right to Work:
As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.
Security and Credit Checks:
This role is subject to Baseline Personnel Security Standard and financial credit checks.
Working for NS&I:
Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare.
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.
The Civil Service embraces diversity and promotes equal opportunities.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.
IT Performance Analyst employer: NS&I
Contact Detail:
NS&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Performance Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NS&I on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for your interview by practising common questions related to IT performance analysis. Think about how you can showcase your analytical skills and experience with tools like Excel and MS Teams Planner. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Don’t forget to tailor your responses during the interview! Use the STAR method to highlight your relevant experiences. This will help you clearly demonstrate how your skills align with the role of IT Performance Analyst at NS&I.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining NS&I. Good luck, and remember to be yourself!
We think you need these skills to ace IT Performance Analyst
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your analytical and organisational skills. Use specific examples from your past experiences that demonstrate how you've successfully managed IT governance or reporting tasks.
Keep It Clear and Concise: We want to see your personality shine through, but keep it professional! Stick to the word limits for your personal statement and behaviour examples. Use straightforward language to explain complex concepts, especially since you'll be liaising with non-technical stakeholders.
Use the STAR Method: For your behaviour and technical skill statements, we recommend using the STAR method (Situation, Task, Action, Result). This helps us understand the context of your experiences and how you tackled challenges effectively.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company culture there.
How to prepare for a job interview at NS&I
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like MS Teams Planner and Excel. Be ready to discuss how you've used these tools in past roles to manage tasks and prepare reports.
✨Master the STAR Technique
When answering behavioural questions, use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you clearly demonstrate your experience and skills relevant to the role.
✨Prepare for the Assessment Task
Before the interview, practice creating summary reports aimed at different audiences. This will not only help you feel more confident but also show the panel your ability to tailor information effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be prepared to discuss how you've successfully liaised with stakeholders in the past. Use specific examples to illustrate your interpersonal skills and ability to translate technical jargon.
