At a Glance
- Tasks: Support our Transsmart product by solving complex challenges for customers.
- Company: Join nShift, a diverse and inclusive tech company.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and problem-solving.
- Why this job: Make a real difference by helping customers with innovative shipping software.
- Qualifications: Strong communication skills and 3 years of technical support experience required.
The predicted salary is between 21000 - 22000 £ per year.
We’re looking for a driven and enthusiastic colleague to join our team and support our Transsmart product. In this role, you’ll solve complex challenges in a fast-moving, tech-driven environment, making a tangible difference for our customers. We need a proactive problem-solver who thrives under pressure and stays dependable when the pace picks up.
About you:
- Communicate easily and thrive when working with others.
- Love diving into problems and sticking with them until you find a solution.
- Persistent, analytical, and bring a sense of humor to your work.
- Most importantly, you enjoy solving problems - it’s what motivates you every day.
Your responsibilities:
- Be the first point of contact for customers and partners, providing clear and efficient answers or forwarding issues to the relevant internal team.
- Handle questions about our shipping software via phone, email, or Zendesk.
- Act as a key link in the supply chain, collaborating with all internal departments as needed.
- Ensure customers receive timely, accurate, and friendly responses.
- Represent nShift professionally while keeping the customer's needs at the forefront.
Requirements:
- Strong communication skills, able to explain technical issues clearly to both customers and developers.
- Curious about how IT connects with transport and logistics.
- Enjoys working with people across the supply chain.
- At least 3 years of experience supporting technical products, preferably within a SaaS B2B environment.
- Strong written and spoken English.
- Bachelor’s degree.
We offer a salary range of 21,000 to 22,000 EUR gross per annum for this role. At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
Technical Support Engineer Customer Support · Bucharest · employer: nShift
At nShift, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values diversity and encourages personal growth. As a Technical Support Engineer in Bucharest, you'll enjoy a dynamic environment where your problem-solving skills are not only recognised but celebrated, with opportunities for professional development and a supportive team that thrives on innovation. Join us to make a meaningful impact while enjoying competitive benefits and a vibrant workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Customer Support · Bucharest ·
✨Tip Number 1
Network like a pro! Reach out to current employees at nShift on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for the technical questions! Brush up on your knowledge of SaaS products and be ready to discuss how you’ve solved complex problems in the past. Use real examples that highlight your analytical skills and persistence – it’ll show you’re the perfect fit for the role.
✨Tip Number 3
Practice your communication skills! Since this role involves explaining technical issues clearly, consider doing mock interviews with friends or family. Focus on being clear and concise, while also showing your sense of humour – it’ll help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the nShift team. Good luck!
We think you need these skills to ace Technical Support Engineer Customer Support · Bucharest ·
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for problem-solving shine through in your application. We want to see that you’re not just ticking boxes but genuinely excited about the role and how you can make a difference for our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience, especially in technical support. We love seeing how your skills align with what we need, so don’t be shy about showcasing your background in SaaS B2B environments.
Be Clear and Concise:When explaining your past experiences, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, you’ll be communicating with customers, so showing you can do this in your application is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at nShift
✨Know Your Product Inside Out
Before the interview, make sure you understand the Transsmart product thoroughly. Familiarise yourself with its features, benefits, and common issues users face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical problems. Be ready to discuss your thought process and how you approached each challenge. This will demonstrate your analytical skills and persistence, which are key for this role.
✨Practice Clear Communication
Since strong communication is crucial, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend, focusing on how you would explain a technical issue to a non-technical person.
✨Emphasise Team Collaboration
Highlight your experience working with different teams and departments. Share specific instances where collaboration led to successful outcomes. This will show that you can thrive in a fast-paced environment and are committed to putting the customer's needs first.
