At a Glance
- Tasks: Support our Transsmart product by solving complex challenges for customers.
- Company: Join nShift, a diverse and inclusive tech-driven company.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Embrace diversity and enjoy a collaborative workplace.
- Why this job: Make a real difference for customers while working in a fast-paced environment.
- Qualifications: Strong communication skills and 3 years of experience in technical support.
The predicted salary is between 21000 - 22000 £ per year.
We’re looking for a driven and enthusiastic colleague to join our team and support our Transsmart product. In this role, you’ll solve complex challenges in a fast-moving, tech-driven environment, making a tangible difference for our customers. We need a proactive problem-solver who thrives under pressure and stays dependable when the pace picks up.
About you:
- Communicate easily and thrive when working with others.
- Love diving into problems and sticking with them until you find a solution.
- Persistent, analytical, and bring a sense of humor to your work.
- Most importantly, you enjoy solving problems - it’s what motivates you every day.
Your responsibilities:
- Be the first point of contact for customers and partners, providing clear and efficient answers or forwarding issues to the relevant internal team.
- Handle questions about our shipping software via phone, email, or Zendesk.
- Act as a key link in the supply chain, collaborating with all internal departments as needed.
- Ensure customers receive timely, accurate, and friendly responses.
- Represent nShift professionally while keeping the customer's needs at the forefront.
Requirements:
- Strong communication skills, able to explain technical issues clearly to both customers and developers.
- Curious about how IT connects with transport and logistics.
- Enjoys working with people across the supply chain.
- At least 3 years of experience supporting technical products, preferably within a SaaS B2B environment.
- Strong written and spoken English.
- Bachelor’s degree.
We offer a salary range of 21,000 to 22,000 EUR gross per annum for this role. At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
Technical Support Engineer Customer Support · Bucharest · in London employer: nShift
At nShift, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture in Bucharest. Our team thrives on solving complex challenges together, offering ample opportunities for professional growth and development in a fast-paced tech environment. With a focus on employee well-being and diversity, we ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Customer Support · Bucharest · in London
✨Tip Number 1
Network like a pro! Reach out to current employees at nShift on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you would handle specific customer issues and be ready to demonstrate your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, explain complex technical concepts in simple terms. This will highlight your ability to connect with customers and colleagues alike, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at nShift!
We think you need these skills to ace Technical Support Engineer Customer Support · Bucharest · in London
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for problem-solving shine through in your application. We want to see that you’re not just ticking boxes but genuinely excited about the role and how you can make a difference for our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience, especially in technical support. We love seeing how your skills align with what we need, so don’t hold back on showcasing your achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication style reflects the strong communication skills we’re looking for.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at nShift
✨Know Your Product Inside Out
Before the interview, make sure you understand the Transsmart product thoroughly. Familiarise yourself with its features, benefits, and common issues users face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and persistence, which are key for this role.
✨Communicate Clearly and Effectively
Practice explaining complex technical concepts in simple terms. Since you'll be dealing with customers who may not have a technical background, being able to communicate clearly is crucial. Consider doing mock interviews with friends or family to refine your communication style.
✨Embrace the Team Spirit
Highlight your ability to work collaboratively with different teams. Share examples of how you've worked with others to resolve issues or improve processes. This will show that you can thrive in a fast-paced environment and are committed to putting the customer's needs first.
