About UsnShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.About YouYou've led a technical, operational or partner-facing function at scale — ideally somewhere that carrier, logistics, or complex B2B integrations played a central role — and you know what it takes to run a team that both builds things and manages relationships. You're as comfortable setting an operating model and negotiating with a partner as you are sitting with engineering on delivery timelines. You see AI and automation as practical tools for removing friction from a complex process, not just a talking point, and you've probably already led a team through that kind of change. A team of around 30 integration specialists builds and maintains our library of 1,000+ carrier connections, while a dedicated carrier partnerships team manages the commercial and operational relationship with carriers themselves. This role brings both functions together under one leader, giving nShift a single point of accountability for carrier integrations, carrier relationships, and the AI-driven transformation of how that work gets done.Overall ResponsibilityThe Director of Carrier Integrations & Partnerships will lead the full carrier organisation and report to the Chief Customer Officer. It's a hands-on role combining operating-model design, AI-led transformation, delivery leadership, carrier relationship oversight, and close collaboration with Sales, Support and Professional Services.AI-Driven Transformation & Operating Modelo Lead the adoption of AI and automation to make carrier integration faster and more scalable.o Establish clear commercial boundaries between standard platform carrier work and bespoke, customer-funded work.o Introduce earlier validation on new carrier requirements to reduce late-stage delivery risk.· o Support internal talent development alongside external hiring.· o Raise carrier literacy across the business so non-specialist teams can handle the basics themselves.o Track record leading teams through operating-model change or automation-driven transformation.o Experience navigating senior leadership environments, internally and externally, influencing executive stakeholders, and translating complex operational issues into clear business decisions.o Data-driven, with strong stakeholder and executive communication skills.o Fluent written and spoken English.· o Protective of team focus while staying approachable to the wider business.
Director, Strategic Partnerships in London employer: nShift
At nShift, we pride ourselves on being a leading global provider of cloud delivery management solutions, offering a dynamic work environment that fosters innovation and collaboration. Our London headquarters is not just a workplace; it's a hub for creativity and growth, where employees are encouraged to develop their skills and advance their careers in a supportive and inclusive culture. With access to cutting-edge technology and a diverse team, joining nShift means becoming part of a forward-thinking company that is shaping the future of shipping.
