At a Glance
- Tasks: Lead carrier integrations and partnerships, driving AI-led transformation and operational excellence.
- Company: Join nShift, a global leader in cloud delivery management solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture focused on innovation and career development.
- Why this job: Shape the future of shipping with innovative technology and impactful partnerships.
- Qualifications: 10+ years in technical integration or partner management, with strong leadership skills.
The predicted salary is between 118800 - 145200 £ per year.
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world’s leading e-commerce, retail, manufacturing, and 3PL shippers due to having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
About You
You’ve led a technical, operational or partner-facing function at scale — ideally somewhere that carrier, logistics, or complex B2B integrations played a central role — and you know what it takes to run a team that both builds things and manages relationships. You’re as comfortable setting an operating model and negotiating with a partner as you are sitting with engineering on delivery timelines. You see AI and automation as practical tools for removing friction from a complex process, not just a talking point, and you’ve probably already led a team through that kind of change. You’re structured and decisive, protective of your team’s focus, and just as effective explaining trade-offs to an executive audience as you are coaching a manager through a tough call.
Purpose of Role
Carrier connectivity is central to nShift's value proposition. A team of around 30 integration specialists builds and maintains our library of 1,000+ carrier connections, while a dedicated carrier partnerships team manages the commercial and operational relationship with carriers themselves. This role brings both functions together under one leader, giving nShift a single point of accountability for carrier integrations, carrier relationships, and the AI-driven transformation of how that work gets done.
Overall Responsibility
The Director of Carrier Integrations & Partnerships will lead the full carrier organisation and report to the Chief Customer Officer. Depending on the candidate’s experience and seniority, the role may be positioned at Senior Director level. It's a hands-on role combining operating-model design, AI-led transformation, delivery leadership, carrier relationship oversight, and close collaboration with Sales, Support and Professional Services.
Competence and Experience
- Carrier Relationship Management
- Own nShift's operational relationship with carrier partners, applying the right level of proactive attention based on customer impact.
- Build a proactive approach to carrier-side changes, so issues are anticipated rather than discovered after the fact.
- Maintain a clear, reliable view of carrier service availability across products for Sales, Support and customers.
- AI-Driven Transformation & Operating Model
- Lead the adoption of AI and automation to make carrier integration faster and more scalable.
- Define the target operating model for the carrier function, clarifying ownership across Carrier, Professional Services, Product and Engineering.
- Establish clear commercial boundaries between standard platform carrier work and bespoke, customer-funded work.
- Introduce metrics that track meaningful progress — effort and reliability, not just volume.
- Delivery & Engineering Coordination
- Own end-to-end delivery coordination for carrier work across the team and Engineering, including dependencies, timelines and release readiness.
- Partner with Product and Engineering on the roadmap for carrier tooling and automation.
- Introduce earlier validation on new carrier requirements to reduce late-stage delivery risk.
- People Leadership
- Lead, coach and develop the team leads and their teams across integration delivery and carrier partnerships.
- Build a resilient team structure that avoids over-reliance on a small number of individuals.
- Support internal talent development alongside external hiring.
- Stakeholder Management & Enablement
- Set clear triage boundaries with Support, Professional Services and Sales so specialists focus on genuine carrier work.
- Partner with Support and CX leadership on escalation root-cause analysis.
- Raise carrier literacy across the business so non-specialist teams can handle the basics themselves.
- Represent the carrier function in executive and cross-functional forums.
Key Requirements
- Experience & Background
- 10+ years experience leading a technical integration, platform, or partner/carrier management function, ideally in SaaS, e-commerce or logistics technology.
- Track record leading teams through operating-model change or automation-driven transformation.
- Experience navigating senior leadership environments, internally and externally, influencing executive stakeholders, and translating complex operational issues into clear business decisions.
- Experience owning a partner or vendor relationship function, including tiered relationship management.
- Working knowledge of carrier or logistics connectivity concepts, sufficient to make credible calls alongside engineering and product — deep hands-on integration experience is an advantage but not required.
- Experience coordinating delivery across multiple engineering teams.
- Skills & Attributes
- Strong operating-model and organisational-design thinking.
- Genuine enthusiasm for using AI and automation to simplify complex operational processes.
- Comfortable balancing people leadership, delivery accountability and relationship management.
- Data-driven, with strong stakeholder and executive communication skills.
- Fluent written and spoken English.
- Behaviours & Competencies
- Structured, decisive, and comfortable operating in an evolving environment.
- Protective of team focus while staying approachable to the wider business.
- Collaborative, low-ego partner to Product, Engineering, Support, PS and Sales.
- Resilient under the pressure of enterprise escalations and peak-season demand.
Why This Role Matters
Carrier connectivity is central to how fast nShift can onboard new customers, support enterprise growth, and protect retention. This role brings clear leadership to that function, combining reliable carrier relationships, a modern approach to integration, and a team built to do its best specialist work.
Director of Carrier Integration & Partnerships in London employer: nShift
At nShift, we pride ourselves on being a leading global provider of cloud delivery management solutions, offering a dynamic work environment that fosters innovation and collaboration. Our London headquarters is not just a workplace; it's a hub for creativity and growth, where employees are encouraged to develop their skills and advance their careers in a supportive and inclusive culture. With access to cutting-edge technology and a diverse team, joining nShift means becoming part of a forward-thinking company that is shaping the future of shipping.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Carrier Integration & Partnerships in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like nShift and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at nShift!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like nShift keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Director of Carrier Integration & Partnerships in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to nShift:This is your chance to really connect with the team at nShift. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at nShift
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with nShift.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show nShift that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at nShift. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
