At a Glance
- Tasks: Provide senior technical support for ICT infrastructure and systems.
- Company: Join NSG Environmental, a leader in the nuclear industry for over 40 years.
- Benefits: Enjoy competitive salary, private healthcare, life assurance, and generous holiday allowance.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in a supportive environment while developing your technical skills.
- Qualifications: NVQ level 3 in Computer Technology or equivalent required.
The predicted salary is between 45000 - 55000 £ per year.
NSG Environmental Ltd has been delivering work programmes in the nuclear industry for over 40 years. Traditionally in the areas of decommissioning and waste management, NSG now has a broad customer base and provides a wide spectrum of services across the nuclear project lifecycle, ranging from expert consultancy support, R&D and engineering design to rekit and refurbishment, site installation services and high-hazard physical decommissioning works, amongst others. This work is delivered at NSG’s own offices and purpose-built facilities and nuclear sites across the UK. The delivery and management of these projects and programmes of work is carried out by a skilled workforce composed of both white-collar and blue-collar personnel in technical, administrative, and physical roles. Our core values of Passion, Integrity, Challenge and Collaboration drive performance and ensure we add significant value.
If joining us as a member of staff, we will support your professional development in an exciting and challenging work environment that will enable you to use, develop and hone your technical expertise in a supportive and collaborative working environment.
The Role
To provide senior technical and operational support across the Company's ICT infrastructure, systems, and services, ensuring the availability, security, and continuous improvement of business-critical technology platforms. Act as the primary day-to-day point of contact and escalation resource for Systems Engineers, providing technical guidance, mentoring, and coordination of support activities to ensure the effective delivery of ICT services across the organisation. Support the ICT Manager in the planning, implementation, maintenance, and development of the Company's IT infrastructure, systems, and technology roadmap, while assisting with the delivery of projects, operational resilience, cybersecurity initiatives, and service improvements.
Key Objectives
- Technical Support Development of Company systems to enhance current and new procedures
- Process improvements in respect of IT solutions to the business and management problems
- Development, installation and support of database records
- Identification and liaison with management team on options to enhance and improve Company performance
- Technical support and training of NSG IT users
- Interface with the Company’s chosen IT provider
- Establish monthly Core communication posts to satisfy business needs
Project Support
- Assist the projects team with deliverables when required
- Support site projects with IT technical support
Security
- Management of personnel identification cards and door access control fobs
- Ensure all leaver network account closed in line with termination dates
NIS Group & Site Support
- Delivery of proven systems Group and site wide including commissioning, support and training
Facilities
- Help to ensure the right contracts/contractors are providing the best service at competitive prices
- Identify future requirements in line with the business
- Support to NSG remote sites
Security IT & Facility Accreditation
- Assist NSG security team in maintaining relevant accreditations
- Maintain compliance with company data protection policies and procedures in line with legislation
Person Specification
Qualifications
- NVQ level 3 in Computer Technology or equivalent - Essential
- Membership of appropriate technical / professional body - Desirable
- Level 2 Health & Safety in the Workplace or equivalent - Relevant training will be provided if required
Experience & Knowledge
- Database administration & management - Essential
- Computer Hardware Architecture - Essential
- Able to adhere to strict guidelines and time boundaries for reporting information - Essential
- Network Management - Essential
- Computer Security - Essential
- Used to dealing with confidential and commercial information - Desirable
- Familiar with QSHEW operating procedures and requirements etc. - Desirable
Skills & Abilities
- Competent user of MS Office - Essential
- Able to organise and prioritise own work - Essential
- Ability to communicate with a wide range of colleagues at all levels and with external stakeholders and contractors - Desirable
- Knowledge of ISO 9001 / 14001 & 45001 - Desirable
Package
- Hours - 37.5 hours per week
- Overtime – 37.5-60 hours per week – Time and half
- Overtime – 60+ hours per week or Sundays – Double time
- Life Assurance 3x Salary
- Private Healthcare package
- Pension – Company contributes 5% Individual contributes 4%
- Discretionary bonus
- 187.5 hours per year holiday allowance
- Professional memberships covered
NSG Environmental are a Disability Confident Committed Employer.
26-074 2nd/3rd Line ICT Support Engineer employer: NSG Environmental
NSG Environmental Ltd is an exceptional employer, offering a dynamic work environment where legal professionals can thrive in the nuclear industry. With over 40 years of experience, NSG fosters a culture of professional development and collaboration, providing employees with opportunities to grow their skills while contributing to meaningful projects. The company's commitment to ethical practices and support for continuous learning makes it an attractive place for those seeking a rewarding career in legal counsel.
StudySmarter Expert Advice🤫
We think this is how you could land 26-074 2nd/3rd Line ICT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NSG Environmental values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NSG Environmental might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NSG Environmental!
✨Direct Apply to NSG Environmental
Let's not forget to apply directly through the NSG Environmental website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 26-074 2nd/3rd Line ICT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NSG Environmental.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NSG Environmental. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NSG Environmental
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
