At a Glance
- Tasks: Support and enhance core business and clinical systems for high-quality patient care.
- Company: Join Norfolk and Suffolk NHS Foundation Trust, a leader in healthcare innovation.
- Benefits: Professional development opportunities and a chance to impact patient care.
- Other info: Work in a diverse environment with opportunities for travel and collaboration.
- Why this job: Be part of digital transformation initiatives that improve healthcare delivery.
- Qualifications: Experience in system support and a passion for improving healthcare services.
The predicted salary is between 37338 - 44962 £ per year.
We are seeking a highly skilled and motivated Systems Support Specialist to join our New Electronic Patient Record (EPR) Programme at Norfolk and Suffolk NHS Foundation Trust. In this pivotal role, you will be instrumental in delivering major and complex projects that are central to the Trust’s vision, values, and strategy. Your work will directly support the delivery of high-quality, patient-centred care by ensuring our core business and clinical systems are robust, reliable, and responsive to the evolving needs of the organisation.
Key Responsibilities
- Provide expert support for core business and clinical systems, including national applications, ensuring high availability and optimal performance for all end‑users across the Trust and commercial partners.
- Collaborate with the Digital Transformation Team to plan, configure, and implement innovative solutions, working closely with a wide range of stakeholders such as project teams, business change leads, information governance and external suppliers.
- Analyse complex data, resolve system issues, and recommend enhancements that improve service delivery and operational efficiency.
- Maintain access controls, support data migration and cleansing, and ensure high standards of confidentiality and information governance.
- Deliver user training, develop operational processes and support the continuous improvement of digital services across the Trust.
Location & Working Conditions
Based primarily at County Hall, Norwich, with travel to other Trust sites as required. The position offers the opportunity to make a meaningful contribution to patient care within a diverse healthcare environment and to take part in key digital transformation initiatives with access to ongoing professional development.
Core Support Activities
The Systems Support Specialist provides local support for core business and clinical systems, including national applications, for Trust users and commercial customers. The role ensures high system availability through effective system configuration and liaison with third‑party suppliers, maintaining alignment with organisational requirements and developing a working knowledge of the National Care Record Service and its integration with national applications such as the Patient Demographic Service.
Systems Support Specialist in Norwich employer: NSFT Jobs
Norfolk and Suffolk NHS Foundation Trust is an exceptional employer that prioritises the well-being of its staff while delivering high-quality, patient-centred care. With a strong commitment to professional development and a collaborative work culture, employees are empowered to contribute to meaningful digital transformation initiatives in a diverse healthcare environment. Located in Norwich, the Trust offers a supportive atmosphere where innovation thrives, ensuring that every team member plays a vital role in enhancing patient services.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Specialist in Norwich
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like NSFT Jobs.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at NSFT Jobs.
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We think you need these skills to ace Systems Support Specialist in Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at NSFT Jobs.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at NSFT Jobs.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to NSFT Jobs. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at NSFT Jobs. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at NSFT Jobs
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research NSFT Jobs’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
