Executive Office Team Manager in Norwich

We are looking for an experienced, confident and values‑driven leader to join our Executive Office as Team Manager. This is a high‑profile role for someone who can work at pace, thrive in a complex environment, and bring strong management and governance expertise to a critical Trust‑wide function. You will be comfortable operating with autonomy, handling sensitive and confidential matters with integrity, and leading a team that supports the Chief Executive and Executive Directors at the heart of the organisation.

You will play a key role in ensuring the Executive Office operates as a professional, resilient and high‑performing service, enabling effective leadership, robust governance and organisational accountability. This is not a purely administrative role – it is about leadership, standards, assurance and continuity. You will have significant experience of managing people, supporting senior leaders, and working within governance or assurance‑led environments. You will be organised, calm under pressure, and confident making decisions in complex situations. Most importantly, you will bring integrity, judgement and a commitment to doing things properly, even when the pace is fast and priorities compete.

As Team Manager for the Executive Office, you will provide senior operational leadership to the Executive Assistant team and be accountable for the delivery of a high‑quality executive support function across the Trust. You will lead, manage and develop a team of Executive Assistants, setting clear expectations, managing performance, supporting wellbeing, and building capability and confidence. You will ensure the team is resilient, flexible and able to respond to competing priorities and high‑pressure demands, including during periods of change or absence.

You will establish, embed and maintain robust governance, assurance and business management processes within the Executive Office. This includes developing and maintaining standard operating procedures, templates and consistent ways of working for executive support, diary management, meetings, correspondence and records management. You will oversee the coordination and quality of support for Board, Committee and Executive meetings, ensuring high standards of administration, accurate record‑keeping, and timely follow‑up of actions. You will act as a point of escalation for complex or sensitive issues, using sound judgement to resolve problems and maintain continuity of service.

Throughout the role, you will model the Trust’s values, demonstrate high standards of professionalism and discretion, and contribute to continuous improvement, efficiency and value for money within the Executive Office. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

For further details / informal visits contact: Name: Robyn Ward Job title: Head of Chair and Chief Executive Office Email address: robyn.ward@nsft.nhs.uk