Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational delivery and drive performance improvement in mental health services.
- Company: Join Norfolk and Suffolk NHS Foundation Trust, dedicated to outstanding mental health and community care.
- Benefits: Enjoy a supportive culture, professional development opportunities, and the chance to make a real impact.
- Why this job: Shape the future of mental health services while working with a forward-thinking Executive Team.
- Qualifications: Visionary leadership skills and experience in operational management are essential.
- Other info: Act as an ambassador for NSFT, promoting equality, diversity, and inclusion.
The predicted salary is between 72000 - 108000 £ per year.
Norfolk and Suffolk NHS Foundation Trust (NSFT) is committed to delivering outstanding mental health and community services across our region. We are proud to live our values of Team, Accountable, Learn and Improve, and Kind , which shape everything we do for our service users, carers, families, and colleagues.
We are seeking an exceptional leader to join our Executive Team as Chief Operating Officer , a pivotal role in driving operational excellence, clinical quality, and strategic transformation across the Trust.
As post holder you will be an executive, voting member of the Board of Directors.
As Chief Operating Officer, you will be accountable to the Chief Executive and Trust Board for the effective and efficient delivery of all operational and clinical services. You will lead performance management, service improvement, and clinical engagement, ensuring the Trust meets and exceeds national and local targets.
You will play a key role in shaping and implementing the Trust’s strategy, working collaboratively with executive colleagues, commissioners, local authorities, and voluntary sector partners to deliver integrated care pathways and high-quality services.
This role demands a visionary leader who can inspire teams, drive cultural change, and champion NSFT’s values in every decision and interaction.
Key Responsibilities
- Lead operational delivery of clinical services across the Trust.
- Drive performance improvement and embed a culture of accountability.
- Ensure robust governance, quality assurance, and risk management.
- Foster strong partnerships across health and social care systems.
- Champion equality, diversity, and inclusion.
- Act as an ambassador for NSFT, representing the Trust locally and nationally
At NSFT, We
Build strong relationships and work as a Team .
Are Accountable for our actions and take pride in our work.
Learn and Improve continuously to deliver the best care.
Act with Kindness , treating everyone with respect and dignity.
Why Join Us?
This is a unique opportunity to shape the future of mental health and community services in Norfolk and Suffolk. You’ll be part of a forward-thinking Executive Team committed to innovation, inclusion, and excellence.
We Offer
A supportive and inclusive culture.
Opportunities for professional development.
A chance to make a real difference in people’s lives.
For further details / informal visits contact: Name: Caroline Donovan Job title: Chief Executive Officer Email address:
For a discussion about the role, please contact Executive Assistant, Harriet Cane #J-18808-Ljbffr
Chief Operating Officer employer: NSFT Jobs
Contact Detail:
NSFT Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Familiarise yourself with the values of NSFT: Team, Accountable, Learn and Improve, and Kind. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the Trust's mission.
✨Tip Number 2
Network with current or former employees of NSFT to gain insights into the organisational culture and operational challenges. This can provide you with valuable context that you can reference in discussions, showcasing your proactive approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance improvement and cultural change in previous roles. Tailoring your experiences to reflect the responsibilities outlined in the job description will demonstrate your suitability for the position.
✨Tip Number 4
Engage with local health and social care initiatives or forums to show your commitment to integrated care pathways. Being able to speak about current trends and partnerships in the sector will highlight your readiness to take on this pivotal role.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Understand the Trust's Values: Familiarise yourself with Norfolk and Suffolk NHS Foundation Trust's values: Team, Accountable, Learn and Improve, and Kind. Reflect these values in your application to demonstrate alignment with their culture.
Highlight Leadership Experience: Emphasise your previous leadership roles and experiences that showcase your ability to drive operational excellence and clinical quality. Use specific examples to illustrate your impact in similar positions.
Showcase Strategic Vision: Articulate your vision for the role of Chief Operating Officer. Discuss how you would approach strategic transformation and performance improvement within the Trust, providing concrete ideas or initiatives.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Chief Operating Officer position. Ensure that your documents clearly outline your qualifications, relevant experience, and commitment to mental health services.
How to prepare for a job interview at NSFT Jobs
✨Understand the Trust's Values
Familiarise yourself with NSFT's core values: Team, Accountable, Learn and Improve, and Kind. Be prepared to discuss how you embody these values in your leadership style and decision-making processes.
✨Demonstrate Visionary Leadership
As a Chief Operating Officer, showcasing your ability to inspire teams and drive cultural change is crucial. Prepare examples of how you've successfully led teams through transformation and improvement in previous roles.
✨Highlight Collaborative Experience
Emphasise your experience in working collaboratively with various stakeholders, including commissioners and local authorities. Be ready to share specific instances where you fostered partnerships to enhance service delivery.
✨Prepare for Governance and Risk Management Questions
Expect questions related to governance, quality assurance, and risk management. Have clear examples of how you've implemented robust systems in past roles to ensure operational excellence and compliance with standards.
