IPF Governance Officer in Twickenham

Working at the RFU means being part of the 'bigger picture' at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people's lives, we'd love to work with you. An opportunity has arisen for a RFU Injured Players Foundation Governance Officer (IPF) to join our RFU Injured Players Foundation team.

The Role

• To support the governance obligations of the IPF and provide professional, friendly and comprehensive charity administrative support to the IPF Director and Client Services function.
• Reporting to the IPF Director, they will predominantly be responsible for ensuring the IPF's beneficiary case management support and grant programmes are administered and efficiently monitored for effective delivery and that the IPF policies are fit for purpose and adhered to.
• Provide secretarial support to Trustees and facilitate Trustee training and induction.

Responsibilities

• Manage the RFU Injury reporting process, ensuring compliance with agreed service level agreements and management of critical issues.
• Perform the duties of the IPF Data Steward; manage the IPF case management software; ensure accurate and up to date record keeping in line with GDPR, client confidentiality; and support staff training.
• Support the client services programme, including coordination with the Client Services Manager (CSM), IPF Welfare Officer (WO) and Client Services Officer (CSO) to ensure the effective delivery of welfare and grant giving programmes.
• Work with colleagues to ensure the Foundation complies with and adheres to data protection, health and safety and other workplace legislation.
• Support the RFU Finance team with end of year audit.
• Act as the primary point of contact for the charity with beneficiaries and stakeholders.
• Provide secretarial support to the meetings of the Trustee Board, sub-committees, and staff; arranging meetings, prepare agendas, take and process minutes, and supporting the preparation of reports as required.
• Provide support to the IPF Team; make hotel and travel bookings, and assist in the production of presentations.
• Provide support to RFU Fundraising Team in the planning and delivery of fundraising activities and events for the charity.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience

• Experienced in providing charity administrative support in a dynamic and demanding environment.
• Excellent customer service to both internal and external customers.
• Meetings administration and minute taking skills.
• Ability to use initiative and make effective decisions.
• High level of ability in the use of Microsoft Office suite of programmes.
• Knowledge and experience of charity processes, regulations and operations.
• Organised, calm manner with appreciation of the issues that individuals with disabling injuries face and ability to engage and empathise with them.
• Demonstrate team working, interpersonal skills & relationship building.
• Must be 'customer service' driven, with an understanding of 'customer/member' requirements and orientation towards service of others.
• Will adopt a 'hands on' approach.
• Must demonstrate a 'can do' proactive attitude and be able to provide solutions to problems or issues.
• Demonstrate accuracy and attention to detail and possess good administrative skills including arranging, attending, supporting and recording meetings.
• Must be able to communicate effectively with employees/guests from all parts of the charity, RFU and third-party contacts, using positive working relationships, and be able to present a high professional image when representing the company.
• Will be an effective listener, able to show empathy with the views of others.
• Enthusiastic approach and demonstrable commitment to using technology to bring about process and system improvements.
• Will be a good team player and develop good working relationships with both an office and field-based team.
• Empathy with the Foundation's aims, values and objectives.
• Proactive approach to positively improving Inclusion & Diversity, addressing and challenging unconscious bias.

Additional Information

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.

Personal circumstances must allow the candidate to work flexibly, (including occasional evenings and weekends), and occasionally work extended hours during times of peak activity.

About Us

About England Rugby: England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our Culture: At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

What we can offer you: We are proud of the range of benefits we can provide, including a variety of corporate discounts, priority access to purchase match tickets, 25% discount in Rugby Store and EnglandRugby.com, 25 days of annual leave, your birthday day off, free access to the stadium gym, life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7, pension scheme, ride-to-work scheme, eyecare vouchers, season ticket loans and so much more.