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- Tasks: Be the go-to IT support, solving tech issues and setting up new laptops.
- Company: Join a dynamic team in a supportive and collaborative environment.
- Benefits: Enjoy health cover, travel opportunities, and paid volunteering time.
- Why this job: Make a real difference by helping colleagues across Europe and Africa.
- Qualifications: Experience in IT support and a passion for helping others.
- Other info: Hands-on role with excellent career growth and wellbeing support.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a Senior IT Support Technician to join our on-site team in Long Hanborough (Oxford). This senior role is central to supporting colleagues locally, and across Europe and Africa, ensuring they have the systems, equipment, and technical support they need to work effectively. You’ll act as the primary on-site technical expert, working closely with a wider global IT team. As the first point of contact for on-site IT issues, you’ll play an important role in creating a smooth, positive experience for employees - whether that’s setting up new laptops, resolving day‑to‑day technical problems, or supporting regional teams remotely. This is a great opportunity for someone who enjoys variety, working with people, and being trusted as the “go‑to” IT support on site.
Responsibilities
- First point of contact for on-site IT issues, creating a smooth, positive experience for employees.
- Set up new laptops and resolve day‑to‑day technical problems.
- Support regional teams remotely as needed.
- Collaborate with a wider global IT team and act as the primary on-site technical expert.
Benefits
- On-Site Working: This is a 5‑day per week on-site role based in Long Hanborough, offering daily interaction with teams and hands‑on experience.
- Travel Opportunities: Occasional travel to other European sites, plus semi‑regular visits to our Oakdale office in Wales.
- Comprehensive Benefits Package: Health cover, death‑in‑service benefit, company sick pay scheme, and income protection.
- Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day.
- Volunteering Time: Paid time off to support causes that matter to you.
Senior IT Support Technician employer: NSF
Contact Detail:
NSF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior IT Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific technical issues and be ready to share your problem-solving process. We want to see your expertise in action!
✨Tip Number 3
Show off your people skills! As this role involves working closely with colleagues, be prepared to discuss how you’ve created positive experiences for users in the past. We love candidates who can blend technical know-how with great communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Senior IT Support Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team in Long Hanborough and how you can contribute to creating a smooth experience for our employees. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at NSF
✨Know Your Tech Inside Out
As a Senior IT Support Technician, you'll need to demonstrate your technical expertise. Brush up on common IT issues, troubleshooting techniques, and the specific systems used by the company. Be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your People Skills
This role is all about creating a positive experience for employees. Prepare examples of how you've effectively communicated with non-technical staff or helped colleagues overcome tech challenges. Highlight your ability to be patient and supportive.
✨Familiarise Yourself with the Company Culture
Research the company's values and work environment. Understanding their approach to teamwork and support will help you align your answers with what they’re looking for. Mention how you can contribute to their culture during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the tools they use, or how they handle remote support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
