Global Client Account Manager - Food

Are you a commercially driven account professional who enjoys building strong customer relationships, growing major accounts and identifying new opportunities? Do you have experience managing complex customers and the confidence to engage senior stakeholders while bringing together teams across a business to deliver results? We’re looking for a Global Client Account Manager - Food to support customers across Food Service, Hospitality, Retailers and Restaurants.

You’ll take strategic ownership of a focused portfolio of high-value corporate accounts, building long-term relationships, protecting and growing existing business and identifying opportunities to expand our partnerships across services and geographies. You’ll act as the single point of accountability for your customers, building trusted relationships with senior stakeholders and bringing together teams across NSF to deliver against their priorities.

What We Offer:

• Strategic Account Ownership: Take responsibility for a focused portfolio of important customers, developing a strong understanding of their priorities, needs and opportunities.
• Opportunity to Drive Growth: Identify opportunities to grow existing relationships through additional services, solutions and areas of the customer’s business.
• Senior Client Engagement: Build trusted relationships with key customer stakeholders and position NSF as a valued long-term partner.
• Commercial Responsibility: Take ownership of account growth, retention, forecasting and commercial performance.
• Cross-Functional Collaboration: Work across NSF to bring together the teams, expertise and services needed to support your customers effectively.
• Broad Account Exposure: Work across different services, business areas and geographies to support complex customer relationships.

Responsibilities

• Own and develop relationships with a portfolio of strategically important customers.
• Build and maintain account plans that align customer priorities with NSF’s capabilities and identify opportunities for long-term growth.
• Drive account growth through retention, renewals, upselling and cross-selling across relevant services.
• Identify and develop new opportunities within existing customer relationships and targeted corporate accounts.
• Build trusted relationships with senior customer stakeholders and develop a strong understanding of their business priorities and challenges.
• Coordinate teams across NSF to ensure customer requirements are understood and services are delivered effectively.
• Lead regular customer performance and planning reviews, identifying emerging needs, opportunities and areas for improvement.
• Manage account pipeline, forecasting and commercial performance, maintaining accurate information within CRM systems.
• Apply sound commercial judgement across pricing, scope, risk and opportunities.
• Identify opportunities to introduce additional services and solutions that create value for customers.

Qualifications

• Significant experience in strategic account management, enterprise sales, client success or a similar commercially focused role.
• Proven experience managing large, complex customer accounts and developing long-term client relationships.
• Demonstrable experience growing existing accounts through retention, upselling, cross-selling and identifying new opportunities.
• Strong commercial acumen, with experience managing revenue, pipeline, forecasting and commercial decisions.
• Confidence engaging and influencing senior customer stakeholders.
• Experience coordinating multiple internal teams, business areas or geographies around customer requirements.
• Strong communication, relationship-building, negotiation and influencing skills.
• Experience using CRM systems such as Salesforce.
• Strong organisational skills, with the ability to prioritise across a portfolio of important accounts.
• Bachelor’s degree in Business, Science or a related field, or equivalent experience.

Since 1944, NSF’s mission has been to protect and advance human health. Today, thousands of team members around the world work together to deliver that mission, bringing expertise across science, engineering, environmental and public health disciplines. Our culture and the wellbeing of our people are central to how we work, serve our clients and grow our business. We are guided by four core values:

• Do the Right Thing: We act with honesty, integrity and a commitment to science.
• Treat People Well: We create an inclusive workplace where people are treated with respect, dignity and professionalism, and where different perspectives, ideas and expertise are valued.
• Relentlessly Pursue Excellence: We are committed to quality, continual improvement and empowering our people to think boldly.
• We are One NSF: We collaborate, solve problems and deliver results together, recognising that every team member plays an important role in fulfilling our mission.

Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you!