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- Tasks: Manage food safety incidents and keep stakeholders informed while ensuring smooth operations.
- Company: Join NSF, a leader in food safety with a mission to improve health.
- Benefits: Enjoy hybrid working, health cover, and paid volunteering days.
- Why this job: Be at the heart of operations and make a real difference in food safety.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Dynamic team culture focused on excellence and diversity.
The predicted salary is between 30000 - 42000 £ per year.
Are you highly organised, confident communicating with clients and suppliers, and motivated by keeping things running smoothly? We’re looking for an Incident Support Administrator to join our Food Advisory & Training team - helping manage food safety and health & safety incidents, keeping stakeholders informed, and ensuring issues are resolved efficiently. This role is perfect for someone who thrives on variety, takes pride in accuracy, and enjoys being at the centre of operations!
What We Offer
- Hybrid working: Split between our Long Hanborough office and home
- Comprehensive benefits: Health cover, death‑in‑service benefit, company sick pay and income protection.
- Training: Food Safety and Health & Safety training provided
- Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
- Volunteering Time: A paid volunteering day each year to support causes you care about
Responsibilities
- Logging and tracking incoming issues (complaints and incidents) via web‑based systems
- Recording supplier and client responses and managing your caseload effectively
- Liaising with clients and suppliers to resolve issues professionally and promptly
- Drafting clear, professional correspondence when required
- Maintaining supplier product specification details and ensuring records remain accurate
- Communicating investigation outcomes to clients and suppliers
- Compiling weekly, monthly, and ad‑hoc reports related to complaints, incidents, and trends
- Monitoring emerging trends and escalating concerns appropriately
- Preparing sampling kits and managing sampling clients
- Handling phone and email queries, data entry, and report formatting
- Providing occasional evening or weekend support to meet client needs
Qualifications
- Previous administrative experience
- English GCSE (or equivalent)
- Strong written and verbal communication skills
- Customer‑focused mindset with excellent interpersonal skills
- Ability to multitask, manage deadlines, and prioritise a busy workload
- Excellent organisational skills with high attention to detail
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently and collaboratively
Our Culture
At NSF, our mission is to improve human and planet health. Our culture is rooted in four central values: Do the Right Thing, Treat People Well, Relentlessly Pursue Excellence. We are one NSF. These principles drive everything we do - from client service to internal collaboration.
About Us
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science‑driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work. Come join a team that makes a difference in the world.
About The Team
As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you!
Incident Support Administrator in Freeland employer: NSF
Contact Detail:
NSF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Support Administrator in Freeland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NSF and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Incident Support Administrator, especially your organisational and communication skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed incidents or resolved issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Incident Support Administrator in Freeland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and communication skills. We want to see how you can keep things running smoothly, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Incident Support Administrator role. Share specific examples of how you've handled similar tasks in the past.
Showcase Your Attention to Detail: Since this role requires high accuracy, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at NSF
✨Know Your Stuff
Before the interview, make sure you understand the role of an Incident Support Administrator. Familiarise yourself with food safety and health & safety regulations, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving issues or managing complaints. This will demonstrate your customer-focused mindset and interpersonal skills.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Share specific strategies you use to stay organised, such as prioritising your workload or using tools like spreadsheets. This will reassure the interviewers that you can handle the busy nature of the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.