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- Tasks: Support farmers by answering queries and guiding them through certification processes.
- Company: NSF is a global leader ensuring food safety and quality for over 35,000 farms annually.
- Benefits: Enjoy hybrid work flexibility, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact on food safety while working in a friendly, dynamic atmosphere.
- Qualifications: Previous admin or customer service experience, strong communication skills, and GCSEs in Maths and English.
- Other info: Join a global community of nearly 3,000 employees across 180 countries.
The predicted salary is between 28800 - 43200 £ per year.
NSF Long Hanborough, England, United Kingdom
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NSF Long Hanborough, England, United Kingdom
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Job Description
Are you a friendly, organised, and customer-focused individual looking for your next opportunity? Do you want to be part of something that supports the backbone of the UK’s food supply – our farmers?
Job Description
Are you a friendly, organised, and customer-focused individual looking for your next opportunity? Do you want to be part of something that supports the backbone of the UK’s food supply – our farmers?
At NSF, our Agriculture team audits and certifies over 35,000 farms each year to ensure they meet vital safety, quality, and sustainability standards. By joining us, you’ll be helping farmers across the UK and beyond maintain the high standards that keep our food system safe and trusted.
We’re looking for a Client Support Coordinator to join our team in a hybrid role (part office-based in Long Hanborough, part remote). You’ll play a key part in supporting our customers – many of whom are farmers and agricultural businesses – and keeping things running smoothly behind the scenes.
Responsibilities
Including, but not limited to:
- Answering customer queries by phone and email with a friendly, can-do attitude
- Guiding new and existing customers – often farmers – through application and certification processes
- Issuing certificates and maintaining accurate records
- Uploading reports and data to our systems
- Keeping our databases up to date and organised
- Supporting the wider team with general admin tasks
Qualifications
- Previous experience in administration or customer service
- Strong attention to detail and a methodical approach
- Great communication skills and a positive attitude
- Confidence using IT systems and managing multiple tasks
- GCSEs in Maths and English (or equivalent)
What NSF Can Offer
- Make a difference: Help support the agriculture industry and ensure the safety of our food supply.
- Grow your career: We’re a global company with plenty of opportunities to learn and progress.
- Feel supported: Join a friendly, down-to-earth team that will help you settle in and succeed.
- Enjoy flexibility: Work part of the week from home and part in our welcoming Oxfordshire office.
- Be part of something bigger: With nearly 3,000 employees across 180 countries, you’ll be joining a truly global community.
Ready to apply?
If you’re organised, people-focused, and ready to take on a new challenge, we’d love to hear from you. Send us your CV and a short motivation letter. We’re excited to meet you!
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Public Safety
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Client Support Coordinator employer: NSF
Contact Detail:
NSF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Coordinator
✨Tip Number 1
Familiarise yourself with the agricultural industry and the specific challenges farmers face. This knowledge will help you connect better with potential clients and demonstrate your commitment to supporting their needs.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios you might encounter as a Client Support Coordinator can prepare you for real interactions and show your proactive approach.
✨Tip Number 3
Get comfortable with IT systems and data management tools that are commonly used in client support roles. Being tech-savvy will not only boost your confidence but also make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Network with professionals in the agriculture and food safety sectors. Attend relevant events or join online forums to build connections that could provide insights into the role and potentially lead to referrals.
We think you need these skills to ace Client Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your attention to detail and communication skills, as these are key for the Client Support Coordinator role.
Craft a Compelling Motivation Letter: In your motivation letter, express your enthusiasm for supporting the agriculture industry and helping farmers. Mention specific reasons why you want to work at NSF and how your skills align with their mission.
Showcase IT Proficiency: Since the role involves managing multiple tasks and using IT systems, include examples of your experience with relevant software or databases. This will demonstrate your confidence and capability in handling the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and motivation letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at NSF
✨Show Your Customer Service Skills
As a Client Support Coordinator, you'll be interacting with farmers and agricultural businesses. Be prepared to share examples of how you've successfully handled customer queries in the past, showcasing your friendly and can-do attitude.
✨Demonstrate Organisational Skills
Highlight your ability to keep things organised and manage multiple tasks. You might want to discuss specific tools or methods you use to stay on top of your workload, as this role requires maintaining accurate records and databases.
✨Familiarise Yourself with the Agriculture Sector
Understanding the basics of the agriculture industry will help you connect better with the clients you'll be supporting. Do some research on current trends or challenges in the sector to show your genuine interest during the interview.
✨Prepare for IT System Questions
Since confidence in using IT systems is crucial for this role, be ready to discuss your experience with various software and tools. You could even mention any specific systems you've used in previous roles that relate to data management or customer support.
