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- Tasks: Support farmers by answering queries and guiding them through certification processes.
- Company: Join NSF, a global leader in food safety and sustainability with over 80 years of experience.
- Benefits: Enjoy hybrid work flexibility, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact on the UK's food supply while working in a friendly, diverse team.
- Qualifications: Previous admin or customer service experience, strong communication skills, and GCSEs in Maths and English.
- Other info: Be part of a global community with nearly 3,000 employees across 180 countries.
The predicted salary is between 28800 - 43200 £ per year.
Are you a friendly, organised, and customer-focused individual looking for your next opportunity? Do you want to be part of something that supports the backbone of the UK’s food supply—our farmers? At NSF, our Agriculture team audits and certifies over 35,000 farms each year to ensure they meet vital safety, quality, and sustainability standards. By joining us, you’ll be helping farmers across the UK and beyond maintain the high standards that keep our food system safe and trusted.
You’ll play a key part in supporting our customers—many of whom are farmers and agricultural businesses—and keeping things running smoothly behind the scenes.
Responsibilities:- Answering customer queries by phone and email with a friendly, can-do attitude
- Guiding new and existing customers—often farmers—through application and certification processes
- Issuing certificates and maintaining accurate records
- Uploading reports and data to our systems
- Keeping our databases up to date and organised
- Supporting the wider team with general admin tasks
- Previous experience in administration or customer service
- Strong attention to detail and a methodical approach
- Great communication skills and a positive attitude
- Confidence using IT systems and managing multiple tasks
- GCSEs in Maths and English (or equivalent)
- Make a difference: Help support the agriculture industry and ensure the safety of our food supply.
- Grow your career: We’re a global company with plenty of opportunities to learn and progress.
- Feel supported: Join a friendly, down-to-earth team that will help you settle in and succeed.
- Enjoy flexibility: Work part of the week from home and part in our welcoming Oxfordshire office.
- Be part of something bigger: With nearly 3,000 employees across 180 countries, you’ll be joining a truly global community.
Ready to apply? If you’re organised, people-focused, and ready to take on a new challenge, we’d love to hear from you. Send us your CV and a short motivation letter in English. We’re excited to meet you!
Client Support Coordinator employer: NSF
Contact Detail:
NSF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Coordinator
✨Tip Number 1
Familiarise yourself with the agriculture industry and the specific challenges farmers face. This knowledge will help you connect better with potential clients and demonstrate your understanding of their needs during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident when answering queries and guiding customers through processes.
✨Tip Number 3
Get comfortable with IT systems and data management tools that are commonly used in administrative roles. Familiarity with these systems will not only boost your confidence but also show your readiness to handle the job's technical aspects.
✨Tip Number 4
Network with professionals in the agriculture and certification sectors. Attend relevant events or join online forums to build connections that could provide insights into the role and potentially lead to referrals.
We think you need these skills to ace Client Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your attention to detail and communication skills, as these are key for the Client Support Coordinator role.
Craft a Compelling Motivation Letter: In your motivation letter, express your enthusiasm for supporting the agriculture industry and how your skills align with NSF's mission. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past.
Showcase IT Proficiency: Since the role requires confidence in using IT systems, mention any relevant software or tools you are familiar with. This could include database management systems or customer relationship management (CRM) software.
Proofread Your Application: Before submitting, carefully proofread your CV and motivation letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at NSF
✨Show Your Customer Service Skills
As a Client Support Coordinator, you'll be interacting with farmers and agricultural businesses. Be prepared to share examples of how you've successfully handled customer queries in the past, showcasing your friendly and can-do attitude.
✨Demonstrate Attention to Detail
This role requires a methodical approach to maintaining accurate records and databases. During the interview, highlight your experience with administrative tasks that required precision and organisation.
✨Familiarise Yourself with the Agriculture Sector
Understanding the basics of the agriculture industry will help you connect with the team and the clients. Research NSF's role in supporting farmers and be ready to discuss how you can contribute to their mission.
✨Prepare for IT System Questions
Confidence in using IT systems is crucial for this position. Brush up on any relevant software or tools you've used in previous roles, and be ready to discuss how you manage multiple tasks effectively.
