Account Executive in North East

Account Executive in North East

North East Entry level 40000 - 40000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Support client accounts, coordinate consultants, and ensure exceptional client experiences.
  • Company: Growing technical consultancy in Newcastle with a vibrant team culture.
  • Benefits: Salary up to £40,000, hybrid working, and excellent career progression opportunities.
  • Other info: Join a dynamic environment with support and training for your career growth.
  • Why this job: Kickstart your career in account management with real responsibilities and client exposure.
  • Qualifications: Strong organisational skills, confidence in communication, and a desire to learn.

The predicted salary is between 40000 - 40000 £ per year.

We are looking for an organised, proactive and ambitious Account Executive to join a growing technical consultancy team based in Newcastle city centre. This is a brilliant opportunity for someone early in their career who is looking to build a long-term career in account management, client services and technical consultancy.

You will work closely with Senior Account Managers, Heads of Practice and technical specialists, supporting the smooth delivery of client accounts and ensuring consultants and customers receive an exceptional experience throughout their engagement.

What you will be doing:

  • Supporting the day-to-day running of client accounts, helping to coordinate consultants, documentation, onboarding activity and account administration.
  • Acting as a key point of contact for a portfolio of smaller client accounts, building strong relationships and ensuring a high level of client satisfaction.
  • Supporting consultant onboarding into new client environments, ensuring a smooth and well-coordinated transition.
  • Managing consultant and client documentation, including personal documentation, ID verification, security clearance information and compliance records.
  • Monitoring screening, documentation and compliance expiry dates, ensuring refresh processes are completed in good time.
  • Coordinating consultant movement between client assignments.
  • Creating and maintaining consultant profiles, supporting project initiation meetings and helping to manage onboarding phases.
  • Managing client and consultant offboarding processes, including the return of specialist equipment and assets.
  • Issuing and managing account-related documentation such as timesheets, Statements of Work, Purchase Orders and other contractual materials.
  • Supporting Senior Account Managers and Heads of Practice with consultant issues, opportunities, actions and client communications.
  • Building your understanding of technical consultancy services and the technical capabilities delivered by the business.
  • Keeping proposals, case studies and account materials up to date, ensuring content is accurate, professional and compelling.

What we are looking for:

  • Someone who is highly organised, confident communicating with clients and consultants, and keen to develop into an account management role.
  • Experience in an administrative, client support, recruitment, consultancy, customer success or account coordination role.
  • Strong organisational skills and excellent attention to detail.
  • Confidence speaking with clients, consultants and internal stakeholders.
  • The ability to manage multiple tasks, deadlines and priorities at once.
  • A proactive approach and willingness to take ownership.
  • Strong written and verbal communication skills.
  • An interest in technology, consultancy, professional services or account management.
  • A desire to learn, progress and build a long-term career.

What you will get in return:

  • Salary up to £40,000.
  • Hybrid working from a Newcastle city centre office.
  • Excellent progression opportunities into Account Management roles.
  • The chance to work closely with experienced Senior Account Managers, Heads of Practice and technical SMEs.
  • Exposure to a fast-paced technical consultancy environment.
  • Support, training and development to help you build your career.
  • A varied role with real responsibility and client exposure from day one.

This is an ideal opportunity for someone who wants to move beyond pure administration or coordination and build a career in client management within a growing technical consultancy environment.

To apply, please send your CV for immediate consideration.

Account Executive in North East employer: NSD

Join a dynamic technical consultancy in the heart of Newcastle upon Tyne, where you will thrive in a supportive and collaborative work culture. With excellent progression opportunities and hands-on experience from day one, this role as an Account Executive offers a unique chance to develop your career in account management while working closely with seasoned professionals. Enjoy hybrid working arrangements and the excitement of being part of a growing team dedicated to delivering exceptional client experiences.

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Contact Details:

NSD Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Account Executive in North East

Get Chatty at Local Community Events

Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like NSD value in entry-level hires. Just think of it as networking over snacks!

Show Off Your People Skills

Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like NSD a taste of how you handle customer queries.

Leverage Internship Platforms

Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with NSD!

Join Customer Support Forums

Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like NSD.

We think you need these skills to ace Account Executive in North East

Organisational Skills
Client Relationship Management
Attention to Detail
Communication Skills
Documentation Management
Onboarding Coordination
Compliance Monitoring

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!

Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for NSD!

Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.

Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!

How to prepare for a job interview at NSD

Brush Up on Your Communication Skills

In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!

Show Your Problem-Solving Prowess

Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!

Familiarise Yourself with Common Tools

Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.

Express Your Willingness to Learn

As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!