Account Manager in Newcastle upon Tyne

We are looking for an experienced Account Manager to join a growing technical consultancy team based in Newcastle city centre. This is a fantastic opportunity for someone with experience selling people-led consultancy services, managed resource, project teams or technical delivery capability into customers. The role will focus on managing and growing existing client relationships across sectors including finance, energy, professional services and technology, with clients ranging from private sector organisations through to major consultancies and systems integrators.

You will be responsible for ensuring clients receive an exceptional experience, consultants are successfully onboarded and supported, and new revenue opportunities are identified across existing and new customer engagements.

What you will be doing:

• Managing and developing existing client accounts across private sector and consultancy customers.
• Building strong relationships with customers, understanding their business, technical challenges and future hiring or delivery needs.
• Ensuring consultants and technical teams onboard smoothly onto customer projects.
• Acting as a key point of contact for clients, ensuring satisfaction, resolving issues and maintaining strong engagement throughout delivery.
• Identifying and developing new revenue opportunities within existing accounts.
• Expanding relationships across client headcount, teams, departments and business units.
• Supporting new business development activity, including new client engagements and new revenue streams.
• Selling people-led consultancy solutions, including individual consultants, technical teams and outcome-based delivery models.
• Working with internal technical specialists and practice leads to scope, shape and price consultancy opportunities.
• Supporting bid activity, proposal development and bid architecture alongside the bid team.
• Helping customers understand the consultancy's technical capabilities and how these can support their business objectives.
• Tracking account growth, revenue opportunities and commercial performance.
• Building long-term, trusted relationships with senior customer stakeholders.

What we are looking for:

• A strong background in account management, consultancy sales, technical recruitment, managed services or professional services, ideally where the product being sold is people, teams, capability or outcomes rather than software or intellectual property.
• Experience managing and growing customer accounts within a consultancy, recruitment, technology services, managed services or professional services environment.
• A strong understanding of selling people-led consultancy, technical resource, project teams or delivery capability.
• Experience working with private sector clients, systems integrators, consultancies or large enterprise customers.
• The ability to build relationships with senior stakeholders and identify commercial opportunities.
• A consultative sales style, with the ability to understand client challenges and shape appropriate solutions.
• Experience driving new spend and account growth across existing customers.
• Confidence working with delivery teams, technical SMEs and bid teams.
• Strong communication, organisation and stakeholder management skills.
• Experience with outcome-based delivery, fixed-price projects, SoWs or team-based consultancy solutions would be highly beneficial.
• A proactive and commercial mindset, with the ability to spot opportunities and turn them into revenue.

What you will get in return:

• Base salary of £50,000 to £60,000, depending on experience.
• Bonus based on new spend generated from clients.
• Hybrid working from a Newcastle city centre office, ideally 2-3 days per week, with flexibility.
• The opportunity to manage high-value customer relationships across finance, energy, technology and consultancy sectors.
• Exposure to clients including major enterprise organisations, consultancies and systems integrators.
• The chance to sell individual consultants, technical teams and outcome-based consultancy solutions.
• Strong progression and development opportunities within a growing technical consultancy.
• The opportunity to work closely with senior leadership, bid teams and technical practice leads.

This is an ideal role for an Account Manager who enjoys building long-term customer relationships, spotting new opportunities and selling people-led consultancy solutions into complex client environments. To apply, please send your CV for immediate consideration.