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- Tasks: Lead and scale a global Technical GTM team, shaping client experiences in AI.
- Company: Join Nscale, the GPU cloud powering AI innovation for startups and enterprises.
- Benefits: Competitive salary with equity, flexible work environment, and tailored career progression.
- Why this job: Make a real impact in a fast-growing tech startup focused on cutting-edge AI solutions.
- Qualifications: 15+ years in technical presales or GTM leadership, strong expertise in GPUs and AI.
- Other info: Remote-first culture promoting collaboration and inclusivity for all backgrounds.
The predicted salary is between 72000 - 108000 £ per year.
Join to apply for the Vice President of Client Experience role at Nscale.
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost‑effective, high‑performance infrastructure for AI start‑ups and large enterprise customers. NScale enables AI‑focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an NScaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About the Role
We are seeking a Vice President, Client Experience to lead Nscale’s Technical Presales and GTM organization, spanning both direct technical sales and technical partnerships. This executive will rapidly scale the Technical GTM team, establish the technical client buying journey with Product and Engineering, and own the product feedback loop, ensuring client needs shape our roadmap.
What You’ll Be Doing
- Build and scale a global Technical GTM team across presales, direct sales, and partnerships.
- Define and manage the technical client buying journey, from evaluation through adoption.
- Serve as executive Tech sponsor for key client engagements, ensuring success and trust.
- Lead technical partnership engagements with Enterprise and AI Native clients.
- Own product feedback loops, channeling direct client insights to Product and Engineering.
- Drive technical enablement, assets, and playbooks for consistent execution.
About You (Skills / Qualifications)
- 15+ years in technical presales, solutions engineering, or technical GTM leadership (cloud, infrastructure, or AI preferred).
- Proven ability to scale global technical GTM teams in high‑growth environments.
- Strong technical expertise in GPUs, cloud, and AI/ML workloads.
- Executive presence with ability to engage at both technical and business levels.
- Track record of building trusted client and partner relationships.
Equal Opportunities Statement
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Other
Industries
Technology, Information and Internet
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Vice President of Client Experience employer: Nscale
Contact Detail:
Nscale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Client Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI and cloud space. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that VP role!
✨Tip Number 2
Showcase your expertise! Create content that highlights your knowledge in technical presales and client experience. Whether it's a blog post or a LinkedIn article, let us see your insights on GPUs and AI. This can really set you apart from the competition.
✨Tip Number 3
Prepare for those interviews! Research Nscale thoroughly and understand their culture of innovation and accountability. Be ready to discuss how you can build trust and drive success in client engagements. We want to see your passion for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Nscale. Don’t miss out on this opportunity to make an impact!
We think you need these skills to ace Vice President of Client Experience
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and cloud technology shine through. We want to see how your experience aligns with our mission at Nscale, so don’t hold back on sharing your journey in this exciting field!
Tailor Your Experience: Make sure to highlight your relevant experience in technical presales and GTM leadership. We’re looking for someone who can scale teams and drive client success, so be specific about your achievements and how they relate to the role.
Be Authentic: We value openness and transparency, so be yourself in your application. Share your unique perspective and how you’ve built trust with clients and partners in the past. Authenticity goes a long way in making a connection with us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nscale
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around GPUs, cloud infrastructure, and AI/ML workloads. Nscale is looking for someone with strong expertise, so be ready to discuss how your experience aligns with their needs.
✨Understand the Client Journey
Familiarise yourself with the technical client buying journey. Think about how you would define and manage this process at Nscale, and be prepared to share your insights on improving client experiences from evaluation to adoption.
✨Showcase Your Leadership Skills
As a Vice President, you'll need to demonstrate your ability to scale teams and drive technical enablement. Prepare examples of how you've successfully built and led teams in high-growth environments, and how you foster collaboration and trust.
✨Engage with Executive Presence
Nscale values executive presence, so practice articulating your thoughts clearly and confidently. Be ready to engage in discussions at both technical and business levels, showcasing your ability to build trusted relationships with clients and partners.